I still cannot describe the "odor"… I still cannot describe the "odor" after Sleep8 finish its cycle: it is not as the smell after rain (that one I do like), but the smell I get during and after the cycle is not pleasant (is not noxious)... Not sure if its the blue bag, the charcoal or what... I have cleaned the whole water receptacle, tube and mask, I've tried only the tube, but in all, the odor remains the same... Is it possible I am not using it correctly? Is it normal?

Great little machine Works as described, super easy, plus I can store it away during while not in use - unlike the competition which requires a constant night table area.

Amazing Customer Service from Linda I recently visited the new High Wycombe store and was treated to excellent customer by Linda and the store manager Adam. Their products are of high quality, reasonably priced and very ascetically pleasing. Linda spent 2 hours helping me choose a bed, side cabinets and pillows. Her knowledge was extensive and her patience was incredible, she was genuinely engaged in trying to help me make the right choices. I went back and forth between designs and colours and with Linda's help found the perfect furniture. I had follow up questions and queries which were dealt with quickly and professionally. The instore team went above and beyond to facilitate the enjoyable experience of my purchase and Linda in particular is a credit to the company. I have recommended the store to multiple friends, one of which has already purchased a mattress and I will defiantly be a return customer.

I like the ease of use of the system I like the ease of use of the system, and would rate the product higher if the smell was not so obnoxious. After each cleaning, I have to wash everything in order to get rid of the smell. This totally defeats the purpose of using the machine which I had hoped to use at home and when traveling. After I started using the product my allergies became worse due to the strong ozone smell. If this problem could be eliminated, I would keep it. Otherwise, I have invested money in a product and an extra bag that is not useful. I wonder if there is any evidence that the smell/ozone could be harmful to someone who has respiratory allergies? I would appreciate a reply and references to support the answer. Thank you.

Wonderful service from Rav at the… Wonderful service from Rav at the Bluewater store. She listened to my needs patiently and showed me different choices during my visit enabling me to make a good choice with my bed. Still waiting for the bed delivery (12 weeks lead time due to Christmas break) so will update the review when the bed is delivered!