I still cannot describe the "odor"… I still cannot describe the "odor" after Sleep8 finish its cycle: it is not as the smell after rain (that one I do like), but the smell I get during and after the cycle is not pleasant (is not noxious)... Not sure if its the blue bag, the charcoal or what... I have cleaned the whole water receptacle, tube and mask, I've tried only the tube, but in all, the odor remains the same... Is it possible I am not using it correctly? Is it normal?

Overall a very good product Overall a very good product. The reason I didn't give it 5 stars is because of the power cord. It doesn't seem to seat firmly into the unit, so it doesn't always charge. However, it sure beats messing with manually cleaning my cpap every day!

Terrible delivery process - rated "0" I received my Sleep8 system from Sleep8 yesterday, 16 days after I placed my order. I haven't tried it yet. Sleep8 use UPS Innovations to deliver their products. It was absolutely the worse delivery experience I have ever experienced. This had nothing to do with bad weather. UPS Innovation may save sellers money but it is Snail Mail on steroids. Sleep8 has a terrible delivery process. The time needed for delivery is unclear when you place your order. You are not given a choice for quicker delivery. Had I known how long this was going to take to be delivered, I would have selected a different cleaning system. I will be careful not to use any seller that utilizes UPS Innovations for shipping going forward. Hopefully the unit will work well (I couldn't cancel it after it had been shipped).

I am so impressed with our new bed! I am so impressed with our new bed!! Its fantastic quality and the customer service team (Zufi in particular), were incredibly helpful and made the process from start to finish a very enjoyable experience. I would highly recommend Sleep8 to anyone looking for a beautiful/high quality bed!

Amazing Customer Service from Linda I recently visited the new High Wycombe store and was treated to excellent customer by Linda and the store manager Adam. Their products are of high quality, reasonably priced and very ascetically pleasing. Linda spent 2 hours helping me choose a bed, side cabinets and pillows. Her knowledge was extensive and her patience was incredible, she was genuinely engaged in trying to help me make the right choices. I went back and forth between designs and colours and with Linda's help found the perfect furniture. I had follow up questions and queries which were dealt with quickly and professionally. The instore team went above and beyond to facilitate the enjoyable experience of my purchase and Linda in particular is a credit to the company. I have recommended the store to multiple friends, one of which has already purchased a mattress and I will defiantly be a return customer.