I still cannot describe the "odor"… I still cannot describe the "odor" after Sleep8 finish its cycle: it is not as the smell after rain (that one I do like), but the smell I get during and after the cycle is not pleasant (is not noxious)... Not sure if its the blue bag, the charcoal or what... I have cleaned the whole water receptacle, tube and mask, I've tried only the tube, but in all, the odor remains the same... Is it possible I am not using it correctly? Is it normal?

I had to contact Sleep 8 About their… I had to contact Sleep 8 About their product which I am not thrilled with. They are sending me a replacement because t barely holds a charge to last for two cleaning cycles, not three as indicated. So far, teh service dept has come through.

Amazing Customer Service from Linda I recently visited the new High Wycombe store and was treated to excellent customer by Linda and the store manager Adam. Their products are of high quality, reasonably priced and very ascetically pleasing. Linda spent 2 hours helping me choose a bed, side cabinets and pillows. Her knowledge was extensive and her patience was incredible, she was genuinely engaged in trying to help me make the right choices. I went back and forth between designs and colours and with Linda's help found the perfect furniture. I had follow up questions and queries which were dealt with quickly and professionally. The instore team went above and beyond to facilitate the enjoyable experience of my purchase and Linda in particular is a credit to the company. I have recommended the store to multiple friends, one of which has already purchased a mattress and I will defiantly be a return customer.

Great little machine Works as described, super easy, plus I can store it away during while not in use - unlike the competition which requires a constant night table area.

Overwhelmed With Sleep8 Ozone Odor I was excited last month to try your cleaning device. The size is great and the design impressive. Unfortunately, each cleaning cycle produces a terrible ozone odor that doesn't dissipate. Adding insult to injury, when I called your support team last week for guidance, your representative essentially told me to get over it. I remain open to suggestions for solutions. If not; back to SoClean.