Medisave customer service is TERRIBLE Medisave customer service is TERRIBLE. I paid extra for expedited shipping (stethoscope was a gift for someone starting medical school, was to be given at a special event). It did not arrive when estimated - actually, TEN days after the estimated delivery! I called the company during their business hours on the East Coast, only to be on hold for a while, being told I was the next person in line, then the machine hanging up on me telling me they had too many calls. They recommended “live chat“. It is absolutely not live – people email you back 1 to 2 days later. And the “live chat bot” asks the same questions several times. I called the company back on another workday, and left a message. They never returned my call. I had multiple emails with the “live chat“ person, demanding the extra money I spent for “expedited” shipping, and they basically told me it was not their fault. So, I’m very dissatisfied with Medisave. Horrible customer service.

Update Update: There was a couple days of delay in shipping, but order arrived in a timely manner! Edit: Previous review had an error.. was looking at wrong order date!

Don’t pay extra for faster shipping Paid extra for two day shipping g and didn’t get it till after 4 days after shipping. No refund or partial refund given. I paid extra to get it on time.

Easy online ordering Easy online ordering, delivery. Accurate engraving

Timely The transaction was seamless and the shipping was immediate and received quickly. The product meets need and I’m grateful for it. This particular accessory for the master cardiology stethoscope is not widely available so thank you.