Their return policy is limited Their return policy is limited. I bought a chin strap. I had to open the flimsy plastic bag to try it on. Got itchy from the material. The CPAP won’t accept return since the bag was open. Could have saved my $18 and get a chin strap from Amazon for a half the price and return it if it doesn’t work out.

Disappointing Experience I am extremely disappointed with the service provided by thecpapshop.com. Despite their claims of a seamless process, my experience has been far from it. Firstly, their response time to emails is unacceptably slow, leaving customers waiting for days for a reply. Additionally, their assistance with RX issues, even with prior approval, is lacking. What's worse is their aggressive email marketing, bombarding my inbox with six advertisements in just the past two days. Dealing with sleep apnea and other health issues is challenging enough without having to wait nearly a month for a company that eagerly accepted payment on day one. I can only hope that I receive the unit I ordered at this point. However, based on this experience, I will never consider doing business with them again.

They collect your email address and… They collect your email address and spam you twice a day with ‘special offers’. No matter how many times I unsubscribed, the spam kept coming. They charge $50 to post a letter sized package international.

Horrible Company Never order from theses joker's. They so say that they can't cancel a order right after it was placed and now they what to change me a restocking fee. NEVER ORDER FROM THEM!

I just came back from thecpapshop in… I just came back from thecpapshop in West Berlin, NJ. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber. It makes the machine 2 inches shorter. Cost is $19.99 but first time customers get 20% off so it’s $15.99. I also was told since I don’t use the chamber I can use a standard hose that you don’t need to plug in the slot anymore so I got an 8 foot hose for FREE! They are so nice. I highly recommend them.