Very diligent and thorough Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.

Ordered a Airsence 10 which now I have… Ordered a Airsence 10 which now I have a problem with. I purchased on 1-3-23 which is still under warranty. I have severe sleep apnea and ordered a replacement CPAP to have on hand while the warranty one is replaced. The weekend call service person was excellent in helping me and UPS is delivering today 3-19-2024 but receptionist was not friendly when I reached back out for the warranty issues and it took a act of God for someone respond back, but when tech support reached out they never responded back with return info for the malfunctioning unit. Reached out and no response. Never again

Lied about machine being In-Stock They will sell you machines that are not in stock. Site doesn't reflect true stock status

Horrible Company Never order from theses joker's. They so say that they can't cancel a order right after it was placed and now they what to change me a restocking fee. NEVER ORDER FROM THEM!

I routinely order from The CPAP Shop I routinely order from The CPAP Shop. But for one of the orders the travel CPAP I ordered never showed up infront of my door. It was ordered in march 2020, with Order Number: 100861713. They did due diligence with UPS and responded to me when I reported this as a fraud transaction to Bank of America. It is already been 20 days, they didn't send me the refund as of 10/26/2020.