On a late Friday afternoon On a late Friday afternoon, after 4pm, my portable oxygen concentrator shut down "due to overheating". I called Fletcher's and gave the required info, I did not expect such a quick response BUT I got one. The service tech came with a new concentrator, he was so very kind and courteous. I forgot his name but will NOT forget the quick service or his kindness.

Jeffrey could not have been more helpful Jeffrey could not have been more helpful. He understood my problems and he corrected them. Gave me what I need to be able to use my CPAP machine again. Thank you Jeff.

My health provider changed my oxygen… My health provider changed my oxygen usage & I was low on oxygen bottles when I called for more bottles the rep told me it would be delivered on Tuesday if they weren’t able to deliver today. To add to my frustration I opened a new bottle today it wad in the red zone Empty earlier in the week a new bottle was half full being that I need continual flow at 2 liters resting 4 while walking would be a nightmare for anyone needing O2 to stay alive so all turned out good though.

Very friendly and professional customer service Steve and Bobby were so helpful showing me how to work the equipment. They took their time and was so friendly. They were on time and very cordial…. Professional customer service

Matthew C was great Matthew C was great. The communication was wonderful, the text and picture of him is a great idea. He was on time, Courteous and efficient. He has full knowledge of the equipment that he instructed me on. He made sure I understood everything before he left. Great employee. Thank you