Alex N
DESCAM DO NOT ORDER DO NOT ORDER, THEY ARE A SCAM! TLDR: 1. INCOMPLETE CUSTOMS DECLARATION = MY ORDER NEVER ARRIVED 2. THEY LIED ABOUT THE PRODUCT VALUE ON THE CUSTOMS DECLARATION, THAT IS TAX EVASION 3. THEY REPLIED TO MY EMAIL AT FIRST, BUT THEN GHOSTED ONCE I PROVIDED PROOF OF THEIR SCAM 4. Maybe they allow some orders to successfully go through, so that people keep falling into the mistake that *they* will not be scammed. Strange that there are somehow so many positive AND negative reviews.... ... TL: I wish I read these reviews before ordering over $100 in products internationally. A few weeks after my order, the customs authority in my country informed me that the package was seized because Nutriessential did not provide enough information on the customs declaration (which is illegal for a business to do). I was provided a copy of that customs declaration, which showed that Nutriessential also declared the contents to be valued almost one hundred dollars less than the actual value I paid for (that's tax evasion). I still have all this proof, have asked for a refund from my bank, and will report them for fraud. Of course I emailed them first to ask nicely for a refund, to which they replied the order was still on its way. Then I showed them proof that the order had been seized and provided proof from the customs authority that it was their fault for my order not arriving. That's when the email replies stopped. Who knows what they actual mail to people. I will never be able to confirm what they mailed. The products were very overpriced on their website, and are not available in my country, so I ordered anyway. Don't make my mistake.
Ofira Stern
ILCrooks Crooks. Stay away. I payed 29.5 dollars for international shipment via ups. The vitamins arrived after 3 months. The items were sent only one month ago. The expiration date, which was not stated in the order, is 8.24. Even though the order was 29 US dollars, they wrote on the envelope 120 us dollars and therefore the customs asked me for taxes. I asked for my money back but off course didn’t get it. A total disgrace!
Honkit Ng
CARachel Rachel, I have already spoken to Victoria and have asked 4 times for a refund. I have purchased my supplies from another source and is expected to come in next week. That is how a business should run. Expectations should be met by clear communication. Your company has none of it. Please refund me. This will be my 5th time asking.
Stephie W
CAHappy with my purchase I'm in Canada and I was ordering some products we can't get up here. Communication from nutriessentials was great and shipping was just as quick as some larger US businesses I have ordered from. I was a bit nervous since I had read some bad reviews after I had impulsively made my purchase but I have zero complaints and will definitely be ordering from them again.
Miriamhinde
CAI ordered probiotics from them December… I ordered probiotics from them December 23 2023 and to date have not received them been over 2 months. Sent 16 emails that they reply to but always say they forwarded to concerned department and the give an excuse, apologize and say customer service is top priority lol. Asked for money back and the said they don’t do refunds. $152 USD After posting this review someone got in touch with me and promised to resend the product asap. It finally arrived 3 weeks later. Ordered December 23rd received after much aggravation March 18, 2024