Five star(or more!) customer service! Five star(or more!) customer service! We were cancelled by our usual sitter last minute and could not find a backup sitter who fits our requirement on our own so we contacted DogVacay. And no more than 20 min I got the phone call from the concierge. I forgot her name but she's extremely helpful, asking about my requirements, confirming days and time, and sending request to sitters who might meet our needs on our behalf. And soon enough we found a match! I couldn't recommend DogVacay/Rover enough since I do feel they put their customers in the first place.

Happy with my DogVacay experience. I have to say I was very pleased with my Dog Vacay experience from beginning to end. Everyone I reached out to was quick to respond, and Allison was a perfect match for our (some what needy) pup (and me, a somewhat needy dog-mom). She always responded quickly to me, sent photos and updates and she didn't seem phased by my requests for some extra care for Henry. DogVacay, in my experience, provides a great service.

As always we love leaving Bentley with … As always we love leaving Bentley with Amber. He is excited when we pull up to her house and always seems to be exhausted from playing when we pick him up. Amber does a fantastic job sending photo and video updates which is fun for us to see Bentley having a good time with the other pups.

A good site but due diligence on your part a must I have met a few really great dog sitters on here. That said, I had to weed to through a few undesirable ones, as well. Because Dogvacay does not vet the sitters, It is imperative that you visit each sitter's location and interview them thoroughly. Make you decision based on your comfort level and your pet's reaction. Anyone can hang out a shingle.

No support for the host! As a host, we want our potential clients to know more of our previous guest dogs experiences by photos. However, dogvacay limit to upload 50 photos. We definitely want to upload more photos . Plus,I am not able to success upload photos with the app to share with my client in 3 days.Dogvacay charge 20% but there is no customers service at all.