Had to ask for results through chat Did not send emailed results as stated they would, but Rowan was kind enough to send the results through chat.

Service was quick & efficient - Blake was great Had to use the chat service as I didn’t receive an email from them to complete the submission form. The service from Blake was great, he dealt with my query quickly and efficiently. My daughter used the service before also and would highly recommend this. The process was easy and results delivered within a day of them receiving her sample. Would use again if required.

Order query assistance Had some questions on my order and Cameron was a great help to assist with my queries

Easy instructions and quick turnaround Easy instructions and quick turnaround. I think it took about one full week from when I mailed my hair sample to receiving the results. Some of the food intolerances were surprising but since I have pulled back from eating a few items on the list, my exema skin issue has lightened up. Recommend the service.

Didn't recieved order. No barcode email Didn't recieved order - I do not see any order email for digital download. Forgot password in your site also not sending password reset email. If it is possible please cancel my order and initiate a refund. Thanks