Ok platform, doctors hit or miss During the course you’re shuffled between several derms. By month 4/5, I expressed to a derm that I wasn’t seeing significant improvement—my skin was still worse than before treatment. He assured me that we’d get to the point of seeing improvement. I then get switched to Dr. Demidova. This is when everything went downhill. She ended my course saying that I’d been on accutane for too long and said we can restart in a couple months if acne persists. I know for a fact people have been on ClearHealth accutane for nearly a year with no issues. I even sent literature explaining that ending treatment with active lesions is not clinically recommended. Dr. Demidova stopped replying until I bothered support for 2 weeks (not to mention that her constant typos were unusual for a doctor). Still she withheld treatment. This month, I asked in how many months I can restart since my acne is not improving. All she said was to “see a dermatologist in office.” How incredibly dishonest and unprofessional. Such a shame because I had a decent experience prior to Dr. Demidova. I asked Dr. Demidova why she said we can continue in “a couple months” when she clearly intended not to. She claims she never said that when I have proof in our digital chat. So incredibly frustrating that, even after requesting support to switch derms, I’ve been stuck with her despite all the issues. UPDATE Created a second account and restarting my second course after a 2 month break (the general recommended time before restarting). Hopefully won’t run into the same issues but not sure what will happen if I get Dr. Demidova again. Will update my review as this course progresses.

My dermatologist seemed very lazy and… My dermatologist seemed very lazy and uncaring. I told him I had concerns about taking Accutane with some of my conditions and I was told that was my only option. I asked if there was anything else he could help recommend and in his words exactly “unfortunately no”. then my account was immediately deactivated. I spent all this money for absolutely zero care or effort. I recommend going to see a real in person dermatologist

Best Telehealth Experience Since Covid I've been using Clear Health for a couple of months now and I've been really enjoying the experience. The customer service team has been really great to me each time I reach out to them. I get my medication from my CVS, but I have gotten it from them before because my pharmacy doesn't have it in stock occasionally. I definitely would recommend this to a lot of people. I work from home so I don't have a 'traditional' lunch so being able to get the appointment done from home is awesome. I would say the only thing I don't like about them would probably be the lack of service on the weekends, but they always make sure to get back to me!

Super responsive customer support Super responsive customer support! The experience has been great for my daughter and so much easier than waiting months and months to see a dermatologist in person.

Atrocious Customer Service The customer service at this place is atrocious. You are better off going to your own doctor. Getting refills requires jumping through hoops only to be left in the dark. No one responds and doctors deflect. Your customer service rivals Facebook.