Great! Easy co-pay, and they take most insurances. Great therapists!

I had an incredibly frustrating… I had an incredibly frustrating experience with the customer support of this company. It seemed like nobody was willing to listen to my concerns and instead, they just did things their own way. I opened a case, but it was never followed through. Nine days ago, I called and specifically requested to speak with a manager. However, the agent informed me that he didn't have a manager immediately available. He mentioned that it would take 24 to 48 hours for a manager to call me back. To address the urgency of the situation, he assured me that he would make an urgent request and that a manager would contact me within 24 hours. Unfortunately, I did not receive any call within that timeframe. but they just can't handle more than simple things. They relay to other departments via massaging to handle things. I have may be be once only recieved a call back. Feeling frustrated, I decided to call again. This time, they opened yet another case for me, but once again, I did not receive a call back within 24 hours. This pattern repeated itself for the third and fourth times. Despite their assurances, I never received any call back from a manager. It has now been a total of nine days, and I am still waiting for resolution, which is causing me significant distress as I am in need of therapy. They used to operate under the name Path, but now they go by Rula And bill under SUD. Why so many names???!!! To compound the issue, my insurance provider informed me that the company is no longer in their network. However, when a representative from the company called me, she insisted that they were indeed in network. She even promised to send me an email confirming this, so that I could forward it to my insurance company to resolve any potential issues on their end. Unfortunately, she never fulfilled her promise of sending the email and completely ignored my subsequent follow-up emails. This was not the first time I had experienced such responses dealing with customer support. Overall, I am extremely disappointed with the company's terrible customer support. The way they have handled this situation is completely unacceptable, especially considering the nature of the services they provide. When seeking help in a field that should provide peace of mind and calm, it is disheartening to be met with such disregard.

Great therapist! My therapist, Delmy, seems to really understand what I need and she is a great listener.

Rula employs bad business practices Rula employs bad business practices by auto-scheduling re-occurring therapy sessions without consent nor confirmation. On top of that, they charge $99 for missed sessions you did not want. Support claims that the sessions were scheduled on behalf of the patient by the provider and that Rula sending you an email is sufficient confirmation of the appointment. This is malpractice. Very disappointing.

My experience is nice because I'm able… My experience is nice because I'm able to choose my therapy times and my therapist and I get along really well. It's nice to have someone to talk to.