BetterHelp app is very easy & convenient BetterHelp app is very easy to navigate and the therapist respond very quickly to chat messages and the appointment are convenient for whatever your busy schedule is. You can even upload photos of things you’ve accomplished and message it to the therapist to show progress on your goals. It’s been great for me.

life-changing and a safe zone I've been wanting to start a therapy for years and starting December 2023 this platform really changed a lot in my life. after a round of questions i was assigned a therapist and he's an absolute blessing! there's no judgement or anything, you're the focus and your wellbeing. The platform offers mobile and web versions and options to chat, voice or video call the therapist. otherwise there are also group sessions for different topics where you can take part too. i absolutely love the whole experience and glad i found BetterHelp and that it helped me find my therapist too.

Truly Helpful Counselors and Resources I am extremely grateful for BetterHelp. It simple to access yet professional and very helpful. The therapist is top-notch; incredibly empathetic, careful to listen and hear, patient, thoughtful, professional, and helpful. There are many resources available at BetterHelp including presentations with a wide variety of subjects to chat sessions. So grateful this type of service was available when I needed it most. It is really helping my put my experience into perspective so I can get well again.

I wish I would have started this sooner I’d been putting off therapy for a long time because of thinking I wouldn’t be able to figure out how to work it out with my work schedule. I finally decided to try better help and it has been fantastic. I was matched with a great therapist and have different time options during the week to be able to have a session. It has helped me with tools to work through stressful/anxious moments especially with my job. I wish I would have started this sooner, but I’m thankful for the help I have received so far and look forward to the positive changes to come.

Connection issues Connection issues, issues with therapists not turning up on time, triggering me, not caring and not supporting me out of it. £200 a month is apparently a reduced rate for someone not working and yet if the therapist is on holiday that week you are still charged. I tried with 5 different therapists and gave up. They gave some money back for not having sessions because of app issues/connection and so no therapy. But it wasn't enough. I also realised it was mainly one of the therapists connection that was the issue and she didn't seem to care. In hindsight she could have done a voice call instead rather than waste my time! I was refunded £60 after having spent £600 for 3 months of wasted time and money. Even the group session I got removed from I assume because I was 5 mins late because of connection issues. Today I cried in my session because she triggered me and then I was told its my filtering to why I'm upset. Pointing out im nervous too doesnt make me feel good. I'm done with betterhelp!! The idea is good the reality is much different