Finally a platform for mental health that helps Using Better help has been a huge relief, Finding the right therapist can feel like dating, in that you have to look around sometimes before you find the right fit ; Thus I was grateful when they asked the right questions upfront in order to set me up with a good match. They do make it easy for (if you chose ) you can switch therapists easily as well.

BetterHelp app is very easy & convenient BetterHelp app is very easy to navigate and the therapist respond very quickly to chat messages and the appointment are convenient for whatever your busy schedule is. You can even upload photos of things you’ve accomplished and message it to the therapist to show progress on your goals. It’s been great for me.

plus plus BetterHelp encourages everyone to open the pandoras box. It makes you realize that therapy is not just for the weak but also for the strong.

Connection issues Connection issues, issues with therapists not turning up on time, triggering me, not caring and not supporting me out of it. £200 a month is apparently a reduced rate for someone not working and yet if the therapist is on holiday that week you are still charged. I tried with 5 different therapists and gave up. They gave some money back for not having sessions because of app issues/connection and so no therapy. But it wasn't enough. I also realised it was mainly one of the therapists connection that was the issue and she didn't seem to care. In hindsight she could have done a voice call instead rather than waste my time! I was refunded £60 after having spent £600 for 3 months of wasted time and money. Even the group session I got removed from I assume because I was 5 mins late because of connection issues. Today I cried in my session because she triggered me and then I was told its my filtering to why I'm upset. Pointing out im nervous too doesnt make me feel good. I'm done with betterhelp!! The idea is good the reality is much different

A good matching process It has been a good experience working with betterhelp.com. I have a good therapist who I can recommend. I am benefiting from her skills, experience and goodwill. I feel that she is a good match for me. We meet once a week virtually and that is very convenient.