Connection issues Connection issues, issues with therapists not turning up on time, triggering me, not caring and not supporting me out of it. £200 a month is apparently a reduced rate for someone not working and yet if the therapist is on holiday that week you are still charged. I tried with 5 different therapists and gave up. They gave some money back for not having sessions because of app issues/connection and so no therapy. But it wasn't enough. I also realised it was mainly one of the therapists connection that was the issue and she didn't seem to care. In hindsight she could have done a voice call instead rather than waste my time! I was refunded £60 after having spent £600 for 3 months of wasted time and money. Even the group session I got removed from I assume because I was 5 mins late because of connection issues. Today I cried in my session because she triggered me and then I was told its my filtering to why I'm upset. Pointing out im nervous too doesnt make me feel good. I'm done with betterhelp!! The idea is good the reality is much different

Great therapist, unaffordable. My therapist is great, I just can't afford paying out of pocket for therapy. I pay $360/mo with therapy which as a single parent is unsustainable. I followed my therapist to BetterHelp from a couples therapy platfomr when my relationship dissolved to help continue walking me through the transition. I wish there were more options for payment.

A good matching process It has been a good experience working with betterhelp.com. I have a good therapist who I can recommend. I am benefiting from her skills, experience and goodwill. I feel that she is a good match for me. We meet once a week virtually and that is very convenient.

Betterhelp is actually helpful I just… Betterhelp is actually helpful I just needed to find the right therapist. Don't be afraid to find someone that fits your needs.

Wow I'm so grateful to have something… Wow I'm so grateful to have something like betterhelp at my fingertips. It's affordable and in a time of extreme need and a dark point in my life a betterhelp matched me with a therapist and since my sessions started I am a happier, brighter and motivated person. I was worried because I lost my job and money was tight but if you feel it's very important find a way for your happiness and trust me it's worth it.