A good matching process It has been a good experience working with betterhelp.com. I have a good therapist who I can recommend. I am benefiting from her skills, experience and goodwill. I feel that she is a good match for me. We meet once a week virtually and that is very convenient.

Mixed bag and not particularly affordable I have used BetterHelp on a few occasions. I chose BetterHelp as it appeared to be reputable and had more reviews than other platforms of a similar nature. I liked that your sessions could be via IM. However, despite BetterHelp advertising itself as affordable, it is hardly any cheaper than regular therapy sessions with a more reputable therapist. I have found some online therapy charging £25 per weekly session which is almost half the price of BetterHelp. You also have to pay for a month advance which isn't fair value when your therapist may not be available for a full month of sessions. I haven't found this platform particularly helpful. Some therapists clearly use this as a side hustle so you don't get the level of care you want. The first therapist I used was my favourite. We sent messages back and forth rather than just having a single session a week. I felt like I had a therapist to hand on a regular basis. However, he did go on holiday for a little while and I was still charged the full month. As I was struggling to pay for this therapy, I ended up cancelling. When I re-joined I wasn't able to connect with him again and was matched to a different therapist. This therapist didn't respond to messages like the first therapist did so I only spoke to him during our weekly sessions. The sessions were not helpful. He kept telling me I felt and angry and rejected. I was fully aware of my feelings. I was looking for support on how to navigate and deal with them, which he did not provide me. I switched therapist, this one didn't even respond at all. I eventually cancelled and did some further research. I discovered that although all of therapists on the platform are qualified, they aren't all good. There are a lot who are inexperienced or disinterested and it's difficult to match with one who will provide the support you want. There are many reputable therapists and councillors who now offer therapy online in some form the price is equal/cheaper. I also think the way the subscription works needs to be changed. You pay for the month upfront but that doesn't guarantee sessions or communication from your therapist. If you pay for the month in advance, you should be in regular communication with your therapist or they should give you the option to pay per session.

BetterHelp app is very easy & convenient BetterHelp app is very easy to navigate and the therapist respond very quickly to chat messages and the appointment are convenient for whatever your busy schedule is. You can even upload photos of things you’ve accomplished and message it to the therapist to show progress on your goals. It’s been great for me.

I wish I would have started this sooner I’d been putting off therapy for a long time because of thinking I wouldn’t be able to figure out how to work it out with my work schedule. I finally decided to try better help and it has been fantastic. I was matched with a great therapist and have different time options during the week to be able to have a session. It has helped me with tools to work through stressful/anxious moments especially with my job. I wish I would have started this sooner, but I’m thankful for the help I have received so far and look forward to the positive changes to come.

One account great - Add couples? Been great on individual level, but when I want to expand to couples therapy, it has been extremely difficult to set up separate account.