A good matching process It has been a good experience working with betterhelp.com. I have a good therapist who I can recommend. I am benefiting from her skills, experience and goodwill. I feel that she is a good match for me. We meet once a week virtually and that is very convenient.

I recommend Betterhelp to EVERYONE I recommend Betterhelp to EVERYONE! My therapist is wonderful and is such a good match for me. The only negative is that I didn’t try Betterhelp sooner! I even told my doctors so they could recommend to other patients!

Mixed bag and not particularly affordable I have used BetterHelp on a few occasions. I chose BetterHelp as it appeared to be reputable and had more reviews than other platforms of a similar nature. I liked that your sessions could be via IM. However, despite BetterHelp advertising itself as affordable, it is hardly any cheaper than regular therapy sessions with a more reputable therapist. I have found some online therapy charging £25 per weekly session which is almost half the price of BetterHelp. You also have to pay for a month advance which isn't fair value when your therapist may not be available for a full month of sessions. I haven't found this platform particularly helpful. Some therapists clearly use this as a side hustle so you don't get the level of care you want. The first therapist I used was my favourite. We sent messages back and forth rather than just having a single session a week. I felt like I had a therapist to hand on a regular basis. However, he did go on holiday for a little while and I was still charged the full month. As I was struggling to pay for this therapy, I ended up cancelling. When I re-joined I wasn't able to connect with him again and was matched to a different therapist. This therapist didn't respond to messages like the first therapist did so I only spoke to him during our weekly sessions. The sessions were not helpful. He kept telling me I felt and angry and rejected. I was fully aware of my feelings. I was looking for support on how to navigate and deal with them, which he did not provide me. I switched therapist, this one didn't even respond at all. I eventually cancelled and did some further research. I discovered that although all of therapists on the platform are qualified, they aren't all good. There are a lot who are inexperienced or disinterested and it's difficult to match with one who will provide the support you want. There are many reputable therapists and councillors who now offer therapy online in some form the price is equal/cheaper. I also think the way the subscription works needs to be changed. You pay for the month upfront but that doesn't guarantee sessions or communication from your therapist. If you pay for the month in advance, you should be in regular communication with your therapist or they should give you the option to pay per session.

plus plus BetterHelp encourages everyone to open the pandoras box. It makes you realize that therapy is not just for the weak but also for the strong.

Great therapist, unaffordable. My therapist is great, I just can't afford paying out of pocket for therapy. I pay $360/mo with therapy which as a single parent is unsustainable. I followed my therapist to BetterHelp from a couples therapy platfomr when my relationship dissolved to help continue walking me through the transition. I wish there were more options for payment.