BetterHelp

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4.45
Based on 20 Reviews

5

75.00%

4

10.00%

3

5.00%

2

5.00%

1

5.00%
About BetterHelp

BetterHelp is the world's largest counseling service and is 100% online. Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want. Learn more at www.betterhelp.com.

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Samantha Gentry
GB

Making therapy easier, more flexible, and innovative using tech I love being able to talk to my counselor wherever I am. There have been times when I need to talk to my counselor the most while I have been out of town and a traditional session would not have been possible. From the app I can send messages to my counselor to mention something we should talk about in our next meeting or to reschedule last minute. The app also has a journal feature where you can share (or not share) a journal entry to give more insight to your counselor about a topic that you have been dealing with. I like having the option to have a video or phone call. Some days it's just nice to not have a face to face when you're feeling really down or don't want to get out of bed.

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gail
GB

I was fortunate to find betterhelp I was fortunate to find betterhelp. i was in need of help to unravel ADHD as an adult. betterhelp helped me find a qualified therapist who knows how to listen and be kind, understanding, and informative. I like that I can leave messages anytime and set up appointments on my computer. if you're looking for a therapist betterhelp is a great place to find the one who understands your problem. it's all on line. betterhelp makes it possible.

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JP94
GB

Mixed bag and not particularly affordable I have used BetterHelp on a few occasions. I chose BetterHelp as it appeared to be reputable and had more reviews than other platforms of a similar nature. I liked that your sessions could be via IM. However, despite BetterHelp advertising itself as affordable, it is hardly any cheaper than regular therapy sessions with a more reputable therapist. I have found some online therapy charging £25 per weekly session which is almost half the price of BetterHelp. You also have to pay for a month advance which isn't fair value when your therapist may not be available for a full month of sessions. I haven't found this platform particularly helpful. Some therapists clearly use this as a side hustle so you don't get the level of care you want. The first therapist I used was my favourite. We sent messages back and forth rather than just having a single session a week. I felt like I had a therapist to hand on a regular basis. However, he did go on holiday for a little while and I was still charged the full month. As I was struggling to pay for this therapy, I ended up cancelling. When I re-joined I wasn't able to connect with him again and was matched to a different therapist. This therapist didn't respond to messages like the first therapist did so I only spoke to him during our weekly sessions. The sessions were not helpful. He kept telling me I felt and angry and rejected. I was fully aware of my feelings. I was looking for support on how to navigate and deal with them, which he did not provide me. I switched therapist, this one didn't even respond at all. I eventually cancelled and did some further research. I discovered that although all of therapists on the platform are qualified, they aren't all good. There are a lot who are inexperienced or disinterested and it's difficult to match with one who will provide the support you want. There are many reputable therapists and councillors who now offer therapy online in some form the price is equal/cheaper. I also think the way the subscription works needs to be changed. You pay for the month upfront but that doesn't guarantee sessions or communication from your therapist. If you pay for the month in advance, you should be in regular communication with your therapist or they should give you the option to pay per session.

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Matthew Aragon - Shafi
GB

Betterhelp is actually helpful I just… Betterhelp is actually helpful I just needed to find the right therapist. Don't be afraid to find someone that fits your needs.

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Carla Impas
PH

plus plus BetterHelp encourages everyone to open the pandoras box. It makes you realize that therapy is not just for the weak but also for the strong.

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