Doesn't work if your landlord has their own forms As someone who is always busy I don't have a lot of free time. It was nice that the site was easy and the results were quick. However, my landlord wanted to send their own form to the doctors office. That is where my problem is, all my current doctors have told me to just do it online. Since this is an online agency my landlord will not recognize my dogs ESA letter. I'm now currently trying to get a refund since the letter was denied. They offered me PSD training for my dog, but I know it will be the same issue of my landlord wanting to send their own paperwork and me not being able to get it signed.

Awesome!! I am disabled, and he is already my emotional support animal, but just in case I have to go to a different house or something. It’s nice to have the documentation.

The website advertises a 24-48 hour… The website advertises a 24-48 hour approval. I renewed on 3/8/24. It took 2 weeks to get the documents which were dated 3/9/24. Despite numerous attempts to get an explanation for 2 weeks, I was given form letters and excuses with no real answers. This was a very stressful process.

Great Company! Everything was done fairly quickly and I was able to get connected and spoke with someone in a timely manner. My ESA documents came in within a couple days and I was able to be approved for a rental home.

Life saver It was quick and easy and I love the fact that they continue to offer support and classes for our Esa animals. Their website answers all types of questions and they follow up with emails to make sure you received what you paid for.