Terrible phone service Terrible phone service. Left 5 messages. Never returned my calls. Had meeting set up with Trevor He never called me Waste of my time

I Looked for an Independent Assessment to See if I Needed Classes My experience began with a phone call. Mindee answered. What followed was one of the best "first-contact" phone calls I've ever had. Personable, helpful, cordial, and knowledgeable, Mindee told me everything I needed to know. I told her I was especially glad to see ND Assessments was independent of any class-time instruction. That sold me, as an unbiased assessment is key to what follows, should classes be necessary/recommended. Finally, the interview was both thorough and professional. Trevor was extremely cordial and patient during the interview. He took the time to provide the context for his questions, making his questions a breeze to understand. I highly recommend anyone seeking a professional assessment turn to ND Assessments - they will not be disappointed.

Real company with real results So I had a really old DUI case that I never got taken care of when I lived in South Carolina. I had moved to another state and finally wanted to get it taken care of. The problem was I need a drug and alcohol assessment. After a lengthy search I found New Directions. I was skeptical at first. You never know when you're dealing with online services. So I paid the fee and contacted Kym at New Directions. I told her that the court would only accept the assessment in a zoom meeting form, not online. She was very understanding and accommodating. She set up my zoom meeting with Michael a certified addiction counselor. The process was very quick and professional. With the help of New Directions I now have my license back. A special thanks to New Directions, Kym and Micheal. It's nice to have my license back and the freedom to drive again. -Rob

Best worker ever! I worked with Mr. James Lütz and he has been amazing so far. He rallied for the company to start a payment plan and stuck to his word as soon as they decided to put it into action. I was never forgotten about and he often checked in to see how I was doing and explained the whole process in a way that made me feel comfortable and confident as I had not heard of the company before. He made me feel like I was talking to a friend and not just an employee at a company. I highly recommend him and look forward to dealing with him in the future.

Trevor called me on time and completed… Trevor called me on time and completed the assessment Tuesday and stated he’d complete the assessment in a few days but I haven’t received anything. I called him twice and left a message and still no response. I did receive an email from someone at the center who stated they were reaching out to Trevor so hopefully I’ll get my assessment very soon. Trevor was thorough and understanding during the assessment so I am hopeful that I’ll receive my assessment very soon.