Mindengage charge my credit card Mindengage charge my credit card. Then I receive a text to schedule a meeting. We sent our dates of availability. No response was given for over a week after many texts. I requested a refund and let them know through email and text that we did not want their service since we felt ignored and no service was given. I received a text message that said "Perfect". I contacted my credit card company which refunded our payment as the mindengage did not for November. I checked my credit card statement today for December and again this month we where charged. My credit card refunded me again which has an open investigation against mindengage. I feel taken advantage of. Be very aware.

SCAM. SCAM. MindEngage is ran by two scammers in Karachi, Pakistan. They operate under the pseudonym of "Tim Murphy." Tim Murphy isn't a real person. First, they publish their address as an address in Texas. This address does not exist. If you look up where the company is registered, it's registered in Delaware (Halersoft is the name). Another noteworthy thing is that their therapists are located out of the country. This doesn't bother me, but it's something you should know. You should also know that the therapists make about $4 per session on average. If you are using this service, I would stop immediately. If you have a good therapist, offer to pay them directly, and remove MindEngage from the equation-- as most of your money is going to support scammers. Also, please click the "useful" button on this review so that others see it and are informed.

The counselors are great but the scheduling needs help. We absolutely love our counselor, Sid. She has been patient and understanding and provided us calm in chaos. However, the scheduler that we are partnered with has been more of a struggle to work with. We missed a session because he didn't send us the link when I had been chasing him for it for two days. If I have a schedule conflict and ask inadvace if there is anything we can do he is dismissive with the overall attitude that of "that sounds like a personal problem". If it weren't for the unfavorable scheduling experience mind Engage would have 5 stars.

We attempted to use this service We attempted to use this service. When we set up an account I was supposed to receive an email, I did not. I attempted calling in several times with no response. Eventually Tim Murphy texted me. After about 6 hours he finally responded. I looked up reviews for this company and found out that their customer service is very poor. They charged me for setting up the account. When I wanted to cancel, Tim stated that they do not issue refunds. I ended up calling my financial institution and had the payment blocked. Stay away from this shady company.

Sid is the best! Our relationship counselor Sid has been a great help to us. She has a way of bringing our problems into focus and helping us to see them for what they are. At the same time she has a very warm and cheerful personality that makes it easier for us to open up and be honest with each other. She also has a great sense of humor. Our relationship is in a much better place than when we started and I can't say enough good things about her and her ability as a counselor. Thank you Sid!