Waste of time Waste of time! I was hoping for a more efficient way to get therapy. Calmerry's procedures are flawed. The customer rep I chatted w/ provided me inaccurate information about how long the process takes and how you can use your weekly sessions. She stated I could combine 2 - 30 min session to make 1 - hour long session. The first therapist I was matched with never got back to me about scheduling an appointment. So I had to switch 6 days in. The second therapist I was matched with said I could not combine sessions for a longer session and that he only sees patients for 1 - 30 min session a week (I was signed up for 4/week). I requested a full refund 8 days later. They prorated my refund even though, I never met w/ a therapist and the customer rep gave me inaccurate info regarding how scheduling sessions worked (making this platform useless to me).

Pros: helpful professionals - Cons: app issues and time difference difficulties The professionals are very helpful however I do think that app issues and time difference can hinder the process. One app issue I had was I would receive a notification that I received a message one minute ago (from my phone notifications) but when I would go to the app, it would actually be from 30 minutes ago. Receiving notifications 30 minutes late can add up to when professionals are available 5 hours per day, five days out of the week. Also, for any new people I would advise making sure you talk with a professional in your time zone. Personally, having a four hour time difference was difficult for me.

The customer service has been great The customer service has been great. I got all my emails and requests responded to on time and without any issue. My counselor is a great person, very kind, and supportive.

This company doesn’t care about you at all This company doesn’t care about anything by money. I had such a frustrating experience trying to use the app from the very start. It got to the point that it was no longer usable. Didn’t get one day that there wasn’t issues with the app and now they are unwilling to refund. I was legitimately robbed. I received zero therapy and they kept my money. Do NOT use this company!!

Just a terrible experience. Feel scammed and used. I signed up after the death of my mom after experiencing horrible grief and feelings of guilt. I would send large paragraphs of info about my life and feelings and would get a few sentences in return. After the month of “ therapy” was nearly completed I got the wonderful counseling advice of “have you ever tried to think good thoughts”? Thank you!! I’m cured. I was strung along for a month to get my money and I assume they hoped I would sign up for another month. I feel worse than before my counseling experience as I can see my therapist couldn’t have cared less about me as a person. I was a wallet.