Was not accessible to me The website said my details did not match what my employer had on file. Apparently they don't care about people not found on some particular register, a group that probably includes most people.

patronising The first weeks (!!) are wasted with tracking sleep and very general 'sleep hygiene' advice that surely most with a severe sleeping problem have explored in great detail (expect no change here, but unskippable videos with a cartoon professor mansplaining things). In my experience, by the time the only valuable help, sleep restriction, is applied, I may have given up on this. I tried restriction on my own before the programme told me. Further, there's no differentiation between interrupted sleep and problems falling asleep, which makes it at times sound it only serves the latter. Overall the approach is very rigid and the tone is patronising. Checking someone's knowledge and failed approaches to better sleep initially, and then starting where needed could have saved weeks of struggle. Sleep restriction worked for me, but it is hard to tell whether this was thanks to or despite Sleepio.

Waste of time Completed this course, stuck by the rules and I had no improvement in my sleep!! You are given basic tips such as no caffeine, write worries down before going to bed etc etc. All the things most insomniacs know. The main core of the course is the use of sleep restriction so that you’re so worn out that you will eventually sleep. The sleep restriction causes anxiety and if you’re not asleep within 15 minutes you are told to get up and do an inane task such as clearing a out drawer - pleazzze !!! The restriction is usually 5 hours. You have to sleep in those allotted 5 hours and if not you’re advised to get up. There are no professionals on there to speak to nor is it being monitored by any professionals. There’s a weekly chat session with a psychiatric doctor but it’s just a posting message type of thing. The answer I got to my question wasn’t very fulfilling. The whole thing is run by the community of people on the course itself. There is one particular participant on there and she works really “hard”trying to support students and gives lengthy messages with tips and strategies. She has been a user, completed the course and is successfully maintaining. From what I’ve read mainly is that unless you stick to the sleep restriction for life your insomnia will come back. My sleep remained the same for the whole time with no improvement even tho I used all the tips and tools given to me. At the end of the week you are set goals and the programme assess your sleep diary for the completed week. A computer generated “professor” with an irritating voice tells you at the end of the week that “you’re doing so well your sleep efficiency is up!!! Really I hadn’t noticed I must have blinked and missed it! Mine stayed the same. I wouldn’t recommend this course unless you know nothing about sleep hygiene, only have mild sleeping problems and like tidying up drawers at 2am in the morning. I suspect the NHS has paid a fortune for this rubbish programme. I’ve tried it and completed it but unfortunately it’s not one size fits all. Maybe it’d work for you.

As useless as the NHS which recommends it Can't log in on the webpage nor on the app. Completely and utterly useless and even the log in pages are badly designed. Must have been done by the YTS lad. No wonder the NHS have partnered with them. They're also useless.

Poorly constructed application. Has not helped at all!! I have been using Sleepio App now for 2 weeks and it has not helped at all. The questionnaire is poorly thought out. Whoever constructed it clearly has no idea about sleep issues. What is the point in making the sleep diary just so you can see how poorly you are sleeping? You are asked to record the time you go to bed and how long it takes you to go to sleep. How would you know what time it goes to sleep unless you suddenly check a clock just as you are about to nod off!!! Duh!! So you then wake yourself up again!! So basically this means you need a sleep tracker which are also totally inaccurate.