Brightside Health

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1.35
Based on 20 Reviews

5

5.00%

4

0.00%

3

5.00%

2

5.00%

1

85.00%
About Brightside Health

Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.

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Amanda Porter
GB

Quick, helpful, and covered by insurance I’m really surprised by the negative reviews. Brightside works with my insurance provider (Aetna), so I enrolled after months of having trouble getting an in-person visit locally. Brightside has significantly improved my quality of life and my outlook on the future and I cannot understate that. I am so grateful.

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MF
GB

No show when I needed help! My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.

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rebecca b
GB

Medication issues There were some billing issues - but nothing outside of normal insurance stuff. I have only done the medication part of the site because that is what my insurance will cover. The original session was pretty impersonal, painless and quick - but it was fine. I was able to ask questions and the provider was knowledgeable. The issue is that my medication issuing has been messy at best. I first got a low dose of medication to try out for a month or so. After that I had an appointment and we upped it to a low therapeutic dose. The issue is they didn't stop the original prescription and both perceptions were issued- which could definitely be an problem with certain medications. Currently, I have a 90 day supply of medication they can only prescribe every 5 months. My pharmacy tried to advocate, but Brightside told me that their system is not perfect and I would pay for another session to get it worked out. I have been without medication for 30 days and looks like I have to wait another month to get my prescription refilled. Another thing (not a reason that should stop you from using the service, but a major annoyance) They ask a questionnaire every two weeks about your mental health status. The choices to the frequency of feelings are - every day, almost every day, several days or never....aren't "almost everyday" and "several days" about the same thing? It is a small thing, but honestly makes it hard to answer. I am looking for another provider - it is safe to be constantly on and off medication due tho their system

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Redacted
GB

False Advertising. Inflated, Deceitful Charges. Advertised a $95/month cost + pharmacy copay, and told me that they are in-network for my insurance plan. Proceeded to charge my insurance company $466 with me owing $192 of that, for a single virtual visit with an NP that was billed as a 'physician' visit. I will never trust this company and never go back to them again. Stay away!

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Josh Hanberry
GB

GARBAGE COMPANY GARBAGE COMPANY. WILL BOOK YOU WITH "NURSE PRACTITIONERS" WHO LITERALLY CANNOT DO ANYTHING FURTHER THAN A THERAPIST. WASTE OF YOUR TIME DO NOT USE THIS GARBAGE UNLESS YOU JUST WANT A RANDOM PERSON TO TALK TO LATE AT NIGHT, THEN EXPECT TO SEE A PSYCHIATRIST THE NEXT MORNING. IT WILL BE AN "NP" WHO CANNOT SPEAK ENGLISH AND WILL TELL YOU SHE CANNOT HELP YOU UNLESS YOUR CURRENT TREATMENT IS TYLENOL

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