
Amanda Porter
GBQuick, helpful, and covered by insurance I’m really surprised by the negative reviews. Brightside works with my insurance provider (Aetna), so I enrolled after months of having trouble getting an in-person visit locally. Brightside has significantly improved my quality of life and my outlook on the future and I cannot understate that. I am so grateful.

MF
GBNo show when I needed help! My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.

rebecca b
GBMedication issues There were some billing issues - but nothing outside of normal insurance stuff. I have only done the medication part of the site because that is what my insurance will cover. The original session was pretty impersonal, painless and quick - but it was fine. I was able to ask questions and the provider was knowledgeable. The issue is that my medication issuing has been messy at best. I first got a low dose of medication to try out for a month or so. After that I had an appointment and we upped it to a low therapeutic dose. The issue is they didn't stop the original prescription and both perceptions were issued- which could definitely be an problem with certain medications. Currently, I have a 90 day supply of medication they can only prescribe every 5 months. My pharmacy tried to advocate, but Brightside told me that their system is not perfect and I would pay for another session to get it worked out. I have been without medication for 30 days and looks like I have to wait another month to get my prescription refilled. Another thing (not a reason that should stop you from using the service, but a major annoyance) They ask a questionnaire every two weeks about your mental health status. The choices to the frequency of feelings are - every day, almost every day, several days or never....aren't "almost everyday" and "several days" about the same thing? It is a small thing, but honestly makes it hard to answer. I am looking for another provider - it is safe to be constantly on and off medication due tho their system

Redacted
GBFalse Advertising. Inflated, Deceitful Charges. Advertised a $95/month cost + pharmacy copay, and told me that they are in-network for my insurance plan. Proceeded to charge my insurance company $466 with me owing $192 of that, for a single virtual visit with an NP that was billed as a 'physician' visit. I will never trust this company and never go back to them again. Stay away!

Josh Hanberry
GBGARBAGE COMPANY GARBAGE COMPANY. WILL BOOK YOU WITH "NURSE PRACTITIONERS" WHO LITERALLY CANNOT DO ANYTHING FURTHER THAN A THERAPIST. WASTE OF YOUR TIME DO NOT USE THIS GARBAGE UNLESS YOU JUST WANT A RANDOM PERSON TO TALK TO LATE AT NIGHT, THEN EXPECT TO SEE A PSYCHIATRIST THE NEXT MORNING. IT WILL BE AN "NP" WHO CANNOT SPEAK ENGLISH AND WILL TELL YOU SHE CANNOT HELP YOU UNLESS YOUR CURRENT TREATMENT IS TYLENOL