B. L. Martin
GBBecause of the way your app works Because of the way your app works, I selected the correct size for myself, but when it went to another screen as I made my final decision, I had to select my size again, which I did not do, because I thought I had already made my choice, so I ended up getting the wrong size. When I called they said that was my fault and they were not going to change my size, so I would have to pay shipping to return them and pay it again to get the correct size. That seemed pretty mean spirited to me. I don't think I'll be using this company anymore.
Deborah Kortyna
GBCustomer service is very knowledgeable Customer service is very knowledgeable, helpful, personable. Asked questions to determine needs. Answered all my questions that were not answered on the website. Offered to send a sample so I could discern if sizing was correct for one of the items ordered. Items purchased were delivered , well packaged, and arrived in a timely manner.
Christine Tilly
GBDry Direct diaoers are GREAT! Dry Direct diapers for our special needs daughter are the best we have found. We have had no problem with her wetting through.
Satisfied customer in RVA
GBPackage(s) arrives crushed Package(s) arrives crushed. I receive 2 cartons per delivery and if not both come crunched. The shipper seems to pack in randomly selected boxes. Often the box size is 2x that necessary for the contents... I bhave mentioned this to customer service and was told thet it is out of their control because the material is shipped by a 3rd party. My advice find another party to make your shipments!
Sue Brothersen
GBLove the products! Being new to incontinence, I tried several different products on the market with little satisfaction. Finally I took another chance and tried Dry Direct underwear and inserts from ParentGiving. What a difference! Easily eight hours without leaks! I do occasionally have a leak at night, but I don't get up for 10 or 11 hours. I love this product and delivery has been awesome as well.