Account Support Our business Pomona Mufflers and Tire Suspension currently open a new acct and was a little lost on fees and other things. Mrs. Jennifer the support agent was so helpful, patient and explaining everything very thoroughly, I highly appreciate it.

Wholesale payments experience A very knowledgeable person answered the phone and was so patient to help and place an order.Her name is Jennifer and was very helpful in answering all my questions.She is a very smart and helpful person.I love your company and Jennifer is an asset to Wholesale Payments ,Thank you . With every good wish! edda taylor Photographie

So Many Promises Not Kept So many promises, not a single one kept. Wholesale Processing representatives promised we would not pay any fees -- that the fee is passed on to the customer (lie). Said there was a work around so a fee wasn't charged on a NC state inspection $13.60 charge (lie). Said they would set-up a prompt for online purchases that there would be a fee (lie) -- I was just told by customer service to increase what we charge by 4% -- that they don't set-up prompts to charge the 4% fee. I sent multiple emails to their riskteam email address the past few weeks and not a single response was received. I finally called them this morning and was told they hadn't received an email from me since April 4th (lie). I sent one April 5th, April 8th and April 16th, which I forwarded to the clientservices email. I truly regret switching to Wholesale Payments and will be filing a complaint with CFPB.

It was nice to be able to get through… It was nice to be able to get through to someone quickly. I spoke with a couple of people that helped me resolve a disputed claim, but I remember Jennifer assisted me with another chargeback question.

BIG SHOUT OUT TO THE SUPPORT AGENT… BIG SHOUT OUT TO THE SUPPORT AGENT JENNIFER SHE WENT ABOVE AND BEYOND TO HELP US HERE AT NORTH FLORIDA WELDING SUPPLY. THANK YOU SO MUCH