So Many Promises Not Kept So many promises, not a single one kept. Wholesale Processing representatives promised we would not pay any fees -- that the fee is passed on to the customer (lie). Said there was a work around so a fee wasn't charged on a NC state inspection $13.60 charge (lie). Said they would set-up a prompt for online purchases that there would be a fee (lie) -- I was just told by customer service to increase what we charge by 4% -- that they don't set-up prompts to charge the 4% fee. I sent multiple emails to their riskteam email address the past few weeks and not a single response was received. I finally called them this morning and was told they hadn't received an email from me since April 4th (lie). I sent one April 5th, April 8th and April 16th, which I forwarded to the clientservices email. I truly regret switching to Wholesale Payments and will be filing a complaint with CFPB.

Great customer service Great customer service! I own a small Bath Bomb business, 3 Beautiful Messes. My family and I recently reloctated to Melrose NM. I turned my retail business into a home based business. I needed to change several things with my account and Veronica Campos was very helpful. She knew exactly what I needed and got me the right paperwork to fill out. My Business is back on the right track because of Veronica! Thank you!

great customer service very informative and helpful leslie r. was able to get all of our questions covered at Smiths Tactical Sales ecom thank you so much for the help.

Alexandria Crawford provided an… Alexandria Crawford provided an excellent service! It is really important to have a good, professional and kind customer service and I really value that as a customer. Thanks for your help Alexandria!

It was nice to be able to get through… It was nice to be able to get through to someone quickly. I spoke with a couple of people that helped me resolve a disputed claim, but I remember Jennifer assisted me with another chargeback question.