Wholesale payments experience A very knowledgeable person answered the phone and was so patient to help and place an order.Her name is Jennifer and was very helpful in answering all my questions.She is a very smart and helpful person.I love your company and Jennifer is an asset to Wholesale Payments ,Thank you . With every good wish! edda taylor Photographie

It was nice to be able to get through… It was nice to be able to get through to someone quickly. I spoke with a couple of people that helped me resolve a disputed claim, but I remember Jennifer assisted me with another chargeback question.

Good communication with the customer… Good communication with the customer service rep Lesley R. The company I am with, Custom Collision Repair-Chinook, just switched to this company and it seems more transparent than the previous credit card processing companies we have worked with.

So Many Promises Not Kept So many promises, not a single one kept. Wholesale Processing representatives promised we would not pay any fees -- that the fee is passed on to the customer (lie). Said there was a work around so a fee wasn't charged on a NC state inspection $13.60 charge (lie). Said they would set-up a prompt for online purchases that there would be a fee (lie) -- I was just told by customer service to increase what we charge by 4% -- that they don't set-up prompts to charge the 4% fee. I sent multiple emails to their riskteam email address the past few weeks and not a single response was received. I finally called them this morning and was told they hadn't received an email from me since April 4th (lie). I sent one April 5th, April 8th and April 16th, which I forwarded to the clientservices email. I truly regret switching to Wholesale Payments and will be filing a complaint with CFPB.

Mandy was very helpful and… Mandy was very helpful and knowledgeable. She knew who to reach out to within her department for verification purposes and then also provided useful information for my husband and I. I was able to resolve my problem thanks to her and her team. My business name is Bebos Tire Center and the person who helped me was Mandy Tijinero.