BEWARE - NO RETURNS! I tried CPAPdirect for the first, time, hoping to have a long-term CPAP supplier. Unfortunately, the face mask I ordered didn't fit, and, unlike MANY other CPAP suppliers, they do not permit any returns of masks. I emailed the sales at email contact and was just sent back to their webpage without any additional information. As those with sleep apnea know, we are good long-term customers, but masks can sometimes take a few tries - and it's an expensive option if there is no return policy. Last time from this customer, for sure.

Said it would arrive in 2 days Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be here in 2 days this that will a create problems for families and neighbors can hear you snore.This people like you we depend on. This disorder does break a few families Thank you for, your concern!!!!

Thank you for sending the product… Thank you for sending the product ordered and please know that it will be used to add years of life to the user to whom this product was gifted to. Killing the bacteria and mold spores - hoping this will help the individual be healthier.

Getting a new machine was easy The process of getting my wife a new machine was quick and simple. In anticipation of the needed paperwork I had gotten a copy of my wife's DME order ahead of 5ime, which made the process that much easier. Thanks a lot.

very happy very happy with the fast shipping, item quality, good packaging and indeed reasonable price compared to many suppliers and online sellers. I live outside the US, bought this item and had Aramex (post forward company) ship it to me. last but not least i owe Jane a lot for communicating with me and making things easy!