Getting a new machine was easy The process of getting my wife a new machine was quick and simple. In anticipation of the needed paperwork I had gotten a copy of my wife's DME order ahead of 5ime, which made the process that much easier. Thanks a lot.

Provided documents needed for insurance reimbursement (4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirect.com customer service rep. and myself. They've provided a W-9! To add to my initial review about the rest of the experience, my CPAP shipping quickly and the customer service team has been responsive. Thank you, CPAP Direct team!

Said it would arrive in 2 days Said it would arrive in 2 days. This took much longer than expected. What would happen if someone needed a face mask that would become a real big promise if you said and guarantee that it would be here in 2 days this that will a create problems for families and neighbors can hear you snore.This people like you we depend on. This disorder does break a few families Thank you for, your concern!!!!

Finally a ONE STOP SHOP for all my… Finally a ONE STOP SHOP for all my c-pap needs. The sales team are actually knowledgeable about the product so imagine: they can actually answer questions!!! Kudos to CPap Direct.

Excellent service Excellent service. Emailed a problem and within 30 minutes received a reply responding to exactly what I needed. No run around. No waiting on the phone. No difficult to understand operator.