I ordered 2 tubes of Rugby eye… I ordered 2 tubes of Rugby eye ointment, paid for 2 tubes of eye ointment and only received 1 tube. I immediately sent an email as provided on their website, same day as delivery of tube. It was a Saturday, 3-23-24. Sent a 2nd email on Monday, 3-25-24. I have provided them with 2 full regular working days to respond, and have not received a response of any sort. I want the 2nd tube I paid for sent, I am not asking for a refund. It appears this company does not respond to issues. Review will be updated as appropriate.

The online team is unhelpful The online team is unhelpful. I want to send 20 tubes of Rugby sidium chloride 5% eye ointment to my brother who resides overseas via MYUS.com ( a logistic agent in NY ) . Sent an email to customer service before X'mas and asked if a team member can unbox all the tubes and pack them into small box so the package wil get dropped off by the unit if my brother is not home instead of being taken to the post office which is not open on Saturday. No reply at all. Thought I might have got the email address wrong, and resend message again. Got a reply saying they don't ship to overseas desepite the fact that I stated clearly in my email that i intend to use MYUS.com to ship the order !!!! I explained the reason for my request to unbox the tubes again but in the end, there is no reply still. Very unhelpful staff and extremely poor service, stay away from them. I hope the owner gets to read this review so he knows how his employee treats his customer.

Outstanding service Outstanding service. Ordered item September 27th, item arrived 4th October. Customer care 5 stars keeping you updated on the shipping etc. My order was not made within the USA but the UK. I’m still waiting for an item that was ordered (Not Hargreaves’s) in the UK & still to arrive. Speaks volumes

Poor Customer Service Ordered a product for delivery to the UK. Product was delivered to another address 100 miles away. Royal Mail say only the sender can query delivery. Have tried to contact Hargraves using 3 different methods (contact page on website, info@ and contact@ email addresses) and they have not replied to any of them. Poor service. I will be happy to amend this review if the issue is resolved.

A great service I was able to order medications not readily available in UK and certainly not at these good prices. The order process was so easy and I received regular updates to track the shipment. I received my order within 2.5 weeks which was superb. I highly recommend this company