Not a good experience. First rule of thumb, always research online sellers. I didn't do that for this purchase, and now I'm getting burned. I bought a product on 12/15, didn't hear any response other than a purchase confirmation until I threatened them with a refund through paypal on 12/18. I then immediately received a shipping notification and tracking number, but, alas, it still hasn't been shipped. It is now 12/20 and my product is still in "pre-shipment," and it's been 5 days. Thank goodness I paid with Paypal and can open up a claim at get my money back. They also don't answer their phone. 2015 Update: They called and offered me $25 to take this review down. I refused.

Extra mile We purchased an Arizer vaporizer which is great. When we received it, unfortunately a glass tube was broken. We didn't think much about it, so threw the broken part away. When I contacted them about replacement, I was told I needed to send a pic of the broken part (which we didn't have anymore as trash day had come and gone). They ended up waiving that requirement and replacing the part anyway. Thanks so much, greatly appreciated. Would recommend them to others for sure. Thanks.

Customer service I had some trouble with my order for several weeks, but spoke with Daniel the service rep and fixed everything and I received my order in two days free shipping because of my wait on the product.. Quick and prompt service they provided much appreciated, thank you Vapor seller....

waste of time shop elsewhere if you actually want to get your order! I ordered replacement part for hotbox 01/03/2017, today is 01/09/2017 and I have received nothing and no contact from company. Next day shipping is bull oney apparently, dont order unless you like to wait till ????? to use your new toy. I would much rather have paid more and actually gotten my stuff than order and wait till ?????? Company gets a big brown frown from me, no stars. Then they try to hide all these bad service reviews by claiming no record of it despite them sending me a confirmation number. With all these shady reviews and other reputable businesses available do you really want to chance it?

Awesome Customer Service! I ordered a replacement part for my DBV because Vapor Seller was the only company offering free shipping (I REALLY hate paying for shipping). That being said, I know that free shipping usually means it'll take FOREVERRRRRR to receive my order, but not with these guys! I was pleasantly surprised at how quickly I received my order and also how well it was packaged. They even followed up with me after I received my order! Fantastic customer service makes all the difference. I wish all companies knew that!