Irresponsible customer service strategy Ro has completely removed any phone support for its customers/patients. This is absurd for a telehealth company. If they can’t keep up with the customer service demand, they either need to improve their employment and hiring practices or they need to improve their product/services so that not as many people require support. Ridiculous that they would think email-only support is a valid approach for a company in the healthcare space…

FAST AND CONVENIENT BLOOD TEST FROM HOME Customer service was great! The "Kit" was easy to use. I drew blood for the first time, I never thought I could draw my own blood. It was effortless. THANK YOU RO, i would recommend this process to anyone, especially the skeptical.

Extremely satisfied! The medication worked quickly and meet my and my partners expectations. The cost of the product is very reasonable and enrollment in the program was a snap. The shipping was timely and the packaging was discreet. Overall I've had a great experience with your company and look forward to using your products.

They sent me a blood test for $174.00… They sent me a blood test for $174.00 then wanted to charge me a minimum of $450 more to get started… you have to choose 1 of 3 options… $450 - $1500 more… there is better telemedicine to choose from. I had numerous questions and seemed to get automated response texts (they had a human face in the text but never really answered a direct question). Never received a call…. Tried to do business with them for about three weeks and just cancelled and gave up. Would not do business with again. Never received any product whatsoever.

If your trying to lose weight, try a sensible diet If your trying to lose weight, diet and exercise. Keep hydrated. Don't take glp-1 drugs from those who need it. Type ll with multiple issues resulting from this disease. Neuropathy, diabetic retinopathy, kidney dysfunction to name a few. If you just want to lose weight, do it, don't rely on medication that others need.