New review after my one star, now 5 I had written a review above regarding a $285 charge that was not authorized. After talking to reps who were very good, I received the credit within days. Kudos to their professionalism.

Im happy Something went wrong in delivery and they took care of me quickly.

Zero stars. Zero stars. They will take your money and then hand the prescription over to "a pharmancy" which never gets filled. Customer Service ignores emails and just replies with automated info.

Irresponsible customer service strategy Ro has completely removed any phone support for its customers/patients. This is absurd for a telehealth company. If they can’t keep up with the customer service demand, they either need to improve their employment and hiring practices or they need to improve their product/services so that not as many people require support. Ridiculous that they would think email-only support is a valid approach for a company in the healthcare space…

So far so good! Quick and easy. I am getting the ease of not having to go in person into yet another clinical setting. I am already busy with everyday life so the added convenience is always welcome. I also enjoy the prompt responses and professionalism of both the app and doctors.