DEFECTIVE 2x Purchased the I-75 last year and upon arrival, when plugging it in, it was defective. I returned it and cancelled the subscription for the filter. I just received a filter for that device I no longer own. Had to call customer service to get a Return label. Never received it via email so called again. This took 30 mins on the phone .. ABSURD! Thought I'd give them another chance... I took advantage of the BOGO deal and purchased 2 devices... One of them is DEFECTIVE AGAIN! So whatever you purchase full price or discounted, I'm 100% getting a defective item. Who does quality control here? This device has no remote control, and the app sucks. Customer service agents are a hit or miss. I'll pass

Top notch product and service Our Alen Air Purifier suddenly stopped working after an electrical power surge. We called the company and a tech had us try several things to start it again. Nothing helped. He asked how long we had had it and we thought 5 years. He looked us up in their system and discovered it was 8 years old. After checking our information he told up to expect a replacement, after Independence Day. Amazingly it arrived today, less than a week from calling. Please understand this was still covered under the warranty, that the technician was extremely helpful and concerned and we have always been delighted with the unit's preformance. I highly recommend this company and their product.

I haven’t even plugged the product in… I haven’t even plugged the product in yet, but I had to review the company right away. So far, this experience has been phenomenal! I haven’t had customer service like this in quite some time! I received multiple emails keeping me updated on the progress. It even arrived sooner than I expected. I appreciate their dedication to an excellent customer experience.

Alen - Outstanding Purifiers and Company! We purchased a unit directly from Alen Corp about 5 years ago. The unit had an issue with the fan speed. Alen Corp simply had us send a photo of the unit and a cut cord. A replacement is being shipped out asap. We have loved and used our until almost daily since its purchase! Love these purifiers and Alen customer service is outstanding!!!

so good i liked -