Diana Choi
USDEFECTIVE 2x Purchased the I-75 last year and upon arrival, when plugging it in, it was defective. I returned it and cancelled the subscription for the filter. I just received a filter for that device I no longer own. Had to call customer service to get a Return label. Never received it via email so called again. This took 30 mins on the phone .. ABSURD! Thought I'd give them another chance... I took advantage of the BOGO deal and purchased 2 devices... One of them is DEFECTIVE AGAIN! So whatever you purchase full price or discounted, I'm 100% getting a defective item. Who does quality control here? This device has no remote control, and the app sucks. Customer service agents are a hit or miss. I'll pass
Normand
USTop notch product and service Our Alen Air Purifier suddenly stopped working after an electrical power surge. We called the company and a tech had us try several things to start it again. Nothing helped. He asked how long we had had it and we thought 5 years. He looked us up in their system and discovered it was 8 years old. After checking our information he told up to expect a replacement, after Independence Day. Amazingly it arrived today, less than a week from calling. Please understand this was still covered under the warranty, that the technician was extremely helpful and concerned and we have always been delighted with the unit's preformance. I highly recommend this company and their product.
Linda L
USI haven’t even plugged the product in… I haven’t even plugged the product in yet, but I had to review the company right away. So far, this experience has been phenomenal! I haven’t had customer service like this in quite some time! I received multiple emails keeping me updated on the progress. It even arrived sooner than I expected. I appreciate their dedication to an excellent customer experience.
Karen
USAlen - Outstanding Purifiers and Company! We purchased a unit directly from Alen Corp about 5 years ago. The unit had an issue with the fan speed. Alen Corp simply had us send a photo of the unit and a cut cord. A replacement is being shipped out asap. We have loved and used our until almost daily since its purchase! Love these purifiers and Alen customer service is outstanding!!!
Deanna Morgan
IRso good i liked -