Non existent customer service Non existent customer service. They just ignore you. I have made multiple orders and usually things work. But the one time sth might go wrong they just ignore you. I miss a package, wrote them 3 times, all ignored. I will open a dispute in PayPal now to get my money, that's the only way with them. And then I'll delete my account and never order. Plus it always bothered me how much useless marketing material they send, despite explicitly asking to stop doing this because it's useless and I throw it in the trash feeling bad for the waste.

Efficient and friendly to non-Germans I don't speak German and the website is very friendly. It took 3 days for the medicament to arrive and it was very well packaged.

No customer service. There are many and better alternatives I wrote a typo in the shipping address and hung 30 minutes on the phone line without an answer. The email address they provide apparently doesn't answer requests. Therefore you can only write the a fax or a letter or visit them personally. I had to cancel my order and they lost revenue due to lacking customer service.

Poor customer service and extreme delivery times since fall 2019 I have now experienced, 2 times since the fall, an unacceptably long delivery time from the company. They have a 1000 different excuses. And right now it is the tasteless Corona apology :-(, where they uses the serious health crisis as the reason for lack of delivery, despite the fact that my current order is from before the crisis started and they have have already withdrawn the money from my card (not just reserved but withdrawn). I do not know what has happened in the company for the past six months, but for now i advise others to consider their orders. The only message for costumer service at the moment is that they don't know when shipment will take place.

I hardly ever write reviews I hardly ever write reviews, but feel compelled here because my customer experience was just fine yet the average rating is so low here. Ordered a product on Saturday, got it on Friday. Extra points for the absolutely great price. Four instead of five stars because of the many advertising samples and advertising flyers in the delivery package..