Got "Mahnung" for the Online Payment 6 Month later Got Mahnung for the Online Payment. Why should I care that they have mistakes in their system? I paid with Paypal and that should work as expected as on other platforms.

No customer service. There are many and better alternatives I wrote a typo in the shipping address and hung 30 minutes on the phone line without an answer. The email address they provide apparently doesn't answer requests. Therefore you can only write the a fax or a letter or visit them personally. I had to cancel my order and they lost revenue due to lacking customer service.

All good no problems. -

No problem at all I was not sure after the ratings but I've received the products in 3 days. As it was my first order they've also included some sample products. Thank you so much!

Non existent customer service Non existent customer service. They just ignore you. I have made multiple orders and usually things work. But the one time sth might go wrong they just ignore you. I miss a package, wrote them 3 times, all ignored. I will open a dispute in PayPal now to get my money, that's the only way with them. And then I'll delete my account and never order. Plus it always bothered me how much useless marketing material they send, despite explicitly asking to stop doing this because it's useless and I throw it in the trash feeling bad for the waste.