Appalling standard of carer, creating risk and causing distress We were truly appalled by the standard of care and the behaviour of the carer. At the basic level, she failed to attend to water intake, leading to dehydration. She put her client at risk by undertaking an ‘outing’ which appeared to suit her social preferences, rather than the needs of her client. She drank alcohol, whilst on duty. We would NEVER use Home Instead again and we warn others to be careful about the calibre of carer that they may send

Good, caring support and new management excellent My mother is supported by Home Instead. Although she was initially reluctant to agree that she needed care, she is now very happy and looks forward to her visits. Her carers are kind and supportive, and generally keep good notes which helps me to keep an eye on what is happening with her (she has dementia so is not able to tell me much about what has happened). The relatively new management has been excellent, and I have been listened to and concerns responded to quickly

AVOID AVOID AVOID lots of reaearch. This 'care' company in my experience was totally inaquate. They failed my Mum in not providing meals, left food to go bad. I had to prompt them in almost all espects of basic care requirements for my Mum. They were useless and staff changed far too often. Care staff wages very poor compared to other care companies. I changed to a far better company called 'Second to None'....total turn around for my Mum...I didnt need to supervise them. There isn't an option to provide zero stars

Appalling Company Appalling Company , interview October asked to come back as nobody else turned up , would reimburse travel (never mentioned again) Had to do online training despite over 40 years in Care , Had ton pay for DBS £45 increase car insurance as well , after doing all this Training manager left overnight (wise move) person who took over totally clueless, decided not to take job after 2 more day sessions , have r nailed TWICE asking for reimbursement of DBS and time not a single reply , very Unsympathetic and avoid at all costs

Great company Great company, I've had lots of experience with care companies and this is by far the best. Expensive but worth it for peace of mind. Far better than competition (in Cannock anyway)