If I could give less than one star I… If I could give less than one star I would! This is one of the worst companies for senior care out there. So far none of their employees know how to cook, clean, and from our experience, know how to read. We complain to the management and get nothing but lip service. Show them pictures of what their people do to "care" for our dad and still....nothing! They should be ashamed. Bigger problem is we can't find anyone to report them to, NOBODY to hold them accountable.

Good, caring support and new management excellent My mother is supported by Home Instead. Although she was initially reluctant to agree that she needed care, she is now very happy and looks forward to her visits. Her carers are kind and supportive, and generally keep good notes which helps me to keep an eye on what is happening with her (she has dementia so is not able to tell me much about what has happened). The relatively new management has been excellent, and I have been listened to and concerns responded to quickly

We've used home instead for around 4… We've used home instead for around 4 years and all in all its been an awful experience carers leaving their client in the incompetence pants and nothing else for 20mins plus. A carer has been showing up ill and spreading her germs all over my sick grandmother and my grandfather is now sick because of the 2 months she's been coughing her guts up in the faces. Had a carer even sit and watch TV while her client was crying and distressed and she did nothing. Just awful all around Now it's £32 ph it's a complete scam. Out of about 5 carers we see 2 of them do them job without being corrected after years of being here.

Great company Great company, I've had lots of experience with care companies and this is by far the best. Expensive but worth it for peace of mind. Far better than competition (in Cannock anyway)

Absolutely shocking experience Absolutely shocking experience. Worked with them 3 years, a waste of 3 years, horrible coworkers, management handling and people/staff skills are brutal, constant issues with pay, would never work with this company again and would certainly advise against having loved one cared for by them!