We've used home instead for around 4… We've used home instead for around 4 years and all in all its been an awful experience carers leaving their client in the incompetence pants and nothing else for 20mins plus. A carer has been showing up ill and spreading her germs all over my sick grandmother and my grandfather is now sick because of the 2 months she's been coughing her guts up in the faces. Had a carer even sit and watch TV while her client was crying and distressed and she did nothing. Just awful all around Now it's £32 ph it's a complete scam. Out of about 5 carers we see 2 of them do them job without being corrected after years of being here.

Home Instead Care - Rip Off My elderly mother with Alzheimer's got home instead care from 16th January 2024. Unfortunately she went into hospital on 17th Feb 2024 and ended up in a nursing home so home instead had to be cancelled from that date. Whilst I cannot fault the carers that came to see mum for a total of 4 hours only per week I think the company are greedy as my mum has ended up paying £1502 for a total of 20 hours care as she had to pay an initial £200 registration fee and had to pay for 30 days after she went into hospital for no carers caring for her. Rip off company.

Home Instead have been a lifeline for… Home Instead have been a lifeline for us. I honestly don’t know what we would have done without them. In addition to the care they already provided we replaced the free ‘care’ provided after mum broke her hip with Home Instead as their carers are all wonderful, compassionate and efficient. The communication has been first class. Sandy and Vicky have been really helpful and Tina, Janet, Maxine, Theresa and Tracy are all lovely carers.

Absolutely shocking experience Absolutely shocking experience. Worked with them 3 years, a waste of 3 years, horrible coworkers, management handling and people/staff skills are brutal, constant issues with pay, would never work with this company again and would certainly advise against having loved one cared for by them!

AVOID AVOID AVOID lots of reaearch. This 'care' company in my experience was totally inaquate. They failed my Mum in not providing meals, left food to go bad. I had to prompt them in almost all espects of basic care requirements for my Mum. They were useless and staff changed far too often. Care staff wages very poor compared to other care companies. I changed to a far better company called 'Second to None'....total turn around for my Mum...I didnt need to supervise them. There isn't an option to provide zero stars