Sualdam
GBI can't believe NeilMed have done this! I can't believe NeilMed have done this! I've had a pulsating Sinugator for several years. I can't remember where I bought it, but it was probably from a seller on Ebay. The product is great for treating sinus problems associated with having a tooth abcess (the reason I first bought it), and early-season hayfever (which I have acquired as I got older). What I do is use boiled buffered water (using NeilMed's premixed sachets, which I buy on Ebay), then stir in a teaspoon of Manuka honey, and irrigate when it has cooled down. Recently, I dropped the Sinugator, and the small shaft which connects the nozzle to the body snapped off. I contacted NeilMed on the off chance they could supply the part - it seemed a shame to have to bin the body, which was working fine, just because of the nozzle. They asked me for my name and address. I fully expected and was prepared to have to pay for the part if it was available (their site points out they don't sell spares, but to contact them and ask). If it wasn't - and I honestly assumed that it wouldn't be - I would have readily just bought another. It seems from the emails I've received today that they are just sending me a whole unit. They most definitely didn't have to do that, and the possibility that they might had not even crossed my mind. Even just the spare part being sent would be service beyond what I expected. But this is way beyond. Thanks, NeilMed.
Thomas Meyer
SEFabulous! The Sinusrinse kit...the best invention ever! Using it when I have a cold or pollen allergy...and it really relieves the symptoms significantlly! Shopping on their site is just as great as the product! :-)
Eric Lim
SGI had a missing order and a defective… I had a missing order and a defective item, Neilmed resolved both issues! Thank you and keep it up!
Patrick Abbott
GBThere was very little communication on… There was very little communication on delivery ,& the bottle is a bit on the expensive side. Other than that your products are very effective in dealing with my health issues. Since starting using the nose rinse I have had no infections for years. So don’t let the side down by a bad delivery system.
Mohammad Alfailakawi
KWMy order has been canceled My order has been refunded without inform the reason. Also I’ve noticed that the same amount deducted again from my credit card and there’s no new order.