Theresa
GBDon't waste your money buying neilMed… Don't waste your money buying neilMed suavear earwax removal aid , I paid £10.99 for this product and it did absolutely nothing for the wax in my ear .I feel ripped off. I had to give it one star to write the review other wise I would of not given any .
Thomas Meyer
SEFabulous! The Sinusrinse kit...the best invention ever! Using it when I have a cold or pollen allergy...and it really relieves the symptoms significantlly! Shopping on their site is just as great as the product! :-)
Rikke S. Haugaard
DKHorrible I ordered on the 8th of February, the 10th they withdraw my money and I haven't seen any mail or a delivered product ever since. I contacted support but haven't head anything.... Sooo they took my money and did not deliver a product. Terrible company
jay
GBFailed I have a can of Neilmed Saline Mist spray. It quit spraying with it still about half full. I called them to see about a replacement. The guy all of a sudden pretends to not undertsand me when I said I had an issue (twice.) Called again, and had to give up due to agent's poor English. Will get Arm & Hammer nasal sprays from now on.
LS
GBTerrible Customer Service -- Taking My Business Elsewhere I have used NeilMed's sinus rinse kits for over 15 years. Sinus rinses in general were recommended by my ENT for my allergies and I happened to pick this Neil Med brand. Over the years it helped wash out irritants from my sinuses and prevented sinus infections (I also use a nasal spray for allergies). A couple of months ago, however, a defective bottle came with a kit I purchased. I e-mailed the company and got a response that they would send me a replacement bottle for free but never heard back after I provided them with my purchase date, place of purchase, and other info. I e-mailed follow-ups to them twice to no avail. I then contacted the Better Business Bureau for northern CA who reached out to their current president. She was given 2 weeks to respond. But, no response. It's not the cost of the product that I have issue with -- it's the very poor customer service and not making good on replacing a clearly defective product. There are many other similar products on the market by their competitors. I am taking my business elsewhere.