Pleasantly surprised! Put in an order for the Ultimate Blending Brush Set and the F80 brush on February 1 during some absolutely insane sales. Sigma sets usually cost $100+ AUD so this was an absolute steal. Read some awful reviews about their shipping from many websites. From here, Reddit, other review websites etc. Saw some posters have waited up to 3+ months. I wasn't really in a rush so didn't expect much in terms of shipping speed. Thought I could wait until end of March. Imagine my surprise and delight to see it arrived today! A great experience so far. So happy with my purchases

Order is stuck in processing mode! Order is stuck in processing mode!! No customer service number is provided on their website. I sent an email inquiring about the delayed shipping. However, Sigma does not respond!! I got scammed!! Update: upon reading their response, SHIPPING an order in 10 business days is absurd! RECEIVING an order in 10 business days is bad enough! In addition, this extensive delay is not stated on the website. It clearly states 5-7 business days (also a dreadful wait time). Next time, I will have to check out Amazon!

Got my wife here some brushes Got my wife here some brushes, unfortunately the hairs have been falling out for a considerable amount of time. be careful

This review is with regards to their Customer Service This review is with regards to their customer service: I ordered twice and had mild issues once, while the 2nd time it was a more complicated issue with shipping and customs. They responded quickly and were polite and extremely efficient in their understanding and handling of the matter in both occasions. Top score for customer service, by far.

Insane international shipping Upon purchase you have a choice of 2 shipping companies. One FedEx and a different one. I specifically chose the other as FedEx are crazy expensive. Unfortunately, it still came through FedEx and the delivery person charged us 70 USD extra!! More than 50% the total cost. Sigma's response was that we could have said no and returned it for a refund but that was never mentioned anywhere, why would we know that. Why don't you offer a more cost oriented option for international shipping? This is 2022 there are many options. Don't hide behind your small print. It's a terrible experience and feels like I've been robbed.