Long wait for your order I placed two orders on separate dates and it took two weeks and a few days to get those orders. When I checked the status it kept saying processing. I sent an email but no respond. I finally found the number for customer service. This extensive delay is not stated on the website. I believe it states 5-7 business days. If you need to purchase from Sigma Beauty for someone's birthday, you better order at least three weeks' in advance. Maybe Sigma Beauty should hire more staff since they should be able to do so since their products are not cheap. I cannot complain about their brushes though. Just their customer service.

Insane international shipping Upon purchase you have a choice of 2 shipping companies. One FedEx and a different one. I specifically chose the other as FedEx are crazy expensive. Unfortunately, it still came through FedEx and the delivery person charged us 70 USD extra!! More than 50% the total cost. Sigma's response was that we could have said no and returned it for a refund but that was never mentioned anywhere, why would we know that. Why don't you offer a more cost oriented option for international shipping? This is 2022 there are many options. Don't hide behind your small print. It's a terrible experience and feels like I've been robbed.

These brushes are not worth the price! These brushes are not worth the price. They have a new sale every week. They claim to want innovative and inexpensive products. Rather than the constant flash sales have lower prices...!? CS is a joke. They are completely unhelpful, vague . unprofessional and disengenuine! Stop the fake apologizing! Little info--they are made and sold in CHINA, therefore they canNOT be cruelty free as they claim.

SigmaBeauty charges extra, unexplained fees Made an order that was over 150$ so the shipping/handling were free. When I went to pick up the package at the local post office, I had to pay an extra 32$ to receive my package. Sigma is telling me that the fees are duties/taxes and they are not responsible for that. OK, so I checked with the post office and they are saying the fees are NOT duties/taxes and the amount was requested by the sender and the money was transfered to them the next day. So I emailed Sigma again to let them know that they have made a mistake and to give me a refund on some unexplained charges (with an email proof that the fees are not duties/taxes). They keep copying and pasting that "As stated on our website, Sigma is not responsible for any customs fees, taxes, or duties. We apologize for any inconvenience caused. Please let us know if you have any additional questions or concerns.", totally ignoring the fact that the fees are not customs/taxes or duties.

Worse than covid in my opinion What a horrible experience First of all company doesn’t take any responsibility unlike everlane and other American brands who actually care about customers and refund the full amount paid in Aud and doesn’t push it to Australian banks To take the hit for exchange rates decreasing when considering refunds. Then they continue to blast you with heaps of Intrusive spam emails full of 10% discount codes and every time you click unsubscribe the page won’t load. Basically they will keep harassing you for months and months and flood your inbox ** WHAT A LOAD OF CRAP I DONT EVEN HAVE A CREDIT CARD IT WAS A REGULAR DEBIT CARD**