Pleasantly surprised! Put in an order for the Ultimate Blending Brush Set and the F80 brush on February 1 during some absolutely insane sales. Sigma sets usually cost $100+ AUD so this was an absolute steal. Read some awful reviews about their shipping from many websites. From here, Reddit, other review websites etc. Saw some posters have waited up to 3+ months. I wasn't really in a rush so didn't expect much in terms of shipping speed. Thought I could wait until end of March. Imagine my surprise and delight to see it arrived today! A great experience so far. So happy with my purchases

Order is stuck in processing mode! Order is stuck in processing mode!! No customer service number is provided on their website. I sent an email inquiring about the delayed shipping. However, Sigma does not respond!! I got scammed!! Update: upon reading their response, SHIPPING an order in 10 business days is absurd! RECEIVING an order in 10 business days is bad enough! In addition, this extensive delay is not stated on the website. It clearly states 5-7 business days (also a dreadful wait time). Next time, I will have to check out Amazon!

DONT ORDER! Save your money! If i could give a 0 star I would. They provide no insurance on packages shopp if anything happens they are relentlessly saying they are not refunding or replacing. Absolutely terrible customer service. The result is no difference in these brushes anas at these prices just buy MAC or high end.

DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY I used to be a fan of their brushes but I will never order from them again!! My order was marked delivered and signed for by FedEx but I was home at time if alleged delivery and I never received it!! It said signed for so that’s impossible. FedEx tracking said it was” Delivered to address other than recipient”!! I asked them to lodge a claim with FedEx because only the seller can, I lodged a missing package report. They didn’t do it so I raised a PayPal dispute. They told me to escalate it to a claim. Probably knowing from past experience they’d win because it wouldn’t be investigated properly - since the tracking says delivered. I lost the dispute and $107.

Keep your lies and dishonest apologies. I placed 4 large purchases in one month, three had issues and two of those were missing items by bait-switch deals to which they had no intentions in fulfilling. Thank you Sigma. I see your true colors. All around gross mismanagement. Thank you, but no thank you. I'll take my business elsewhere. Oh, another thing I unsubscribed and somehow still received a "Come Back, we miss you" email offering 15% off on the next purchase. If you honored your deals, I would gladly be back. Keep your lies and dishonest apologies.