Worse than covid in my opinion What a horrible experience First of all company doesn’t take any responsibility unlike everlane and other American brands who actually care about customers and refund the full amount paid in Aud and doesn’t push it to Australian banks To take the hit for exchange rates decreasing when considering refunds. Then they continue to blast you with heaps of Intrusive spam emails full of 10% discount codes and every time you click unsubscribe the page won’t load. Basically they will keep harassing you for months and months and flood your inbox ** WHAT A LOAD OF CRAP I DONT EVEN HAVE A CREDIT CARD IT WAS A REGULAR DEBIT CARD**

SigmaBeauty charges extra, unexplained fees Made an order that was over 150$ so the shipping/handling were free. When I went to pick up the package at the local post office, I had to pay an extra 32$ to receive my package. Sigma is telling me that the fees are duties/taxes and they are not responsible for that. OK, so I checked with the post office and they are saying the fees are NOT duties/taxes and the amount was requested by the sender and the money was transfered to them the next day. So I emailed Sigma again to let them know that they have made a mistake and to give me a refund on some unexplained charges (with an email proof that the fees are not duties/taxes). They keep copying and pasting that "As stated on our website, Sigma is not responsible for any customs fees, taxes, or duties. We apologize for any inconvenience caused. Please let us know if you have any additional questions or concerns.", totally ignoring the fact that the fees are not customs/taxes or duties.

Insane international shipping Upon purchase you have a choice of 2 shipping companies. One FedEx and a different one. I specifically chose the other as FedEx are crazy expensive. Unfortunately, it still came through FedEx and the delivery person charged us 70 USD extra!! More than 50% the total cost. Sigma's response was that we could have said no and returned it for a refund but that was never mentioned anywhere, why would we know that. Why don't you offer a more cost oriented option for international shipping? This is 2022 there are many options. Don't hide behind your small print. It's a terrible experience and feels like I've been robbed.

Sigma offered free shipping for $150 … Sigma offered free shipping for $150 order and i made sure to purchased that much and repeat some items just to get that free shipping since i am a makeup artist i can wont have a problem using them, but oh my gosh! I ddnt receive my package and its already been 2 mos! The only answer u get from Them is its 'untrackable'.

DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY I used to be a fan of their brushes but I will never order from them again!! My order was marked delivered and signed for by FedEx but I was home at time if alleged delivery and I never received it!! It said signed for so that’s impossible. FedEx tracking said it was” Delivered to address other than recipient”!! I asked them to lodge a claim with FedEx because only the seller can, I lodged a missing package report. They didn’t do it so I raised a PayPal dispute. They told me to escalate it to a claim. Probably knowing from past experience they’d win because it wouldn’t be investigated properly - since the tracking says delivered. I lost the dispute and $107.