Insane international shipping Upon purchase you have a choice of 2 shipping companies. One FedEx and a different one. I specifically chose the other as FedEx are crazy expensive. Unfortunately, it still came through FedEx and the delivery person charged us 70 USD extra!! More than 50% the total cost. Sigma's response was that we could have said no and returned it for a refund but that was never mentioned anywhere, why would we know that. Why don't you offer a more cost oriented option for international shipping? This is 2022 there are many options. Don't hide behind your small print. It's a terrible experience and feels like I've been robbed.

My experience is 5 star My experience is 5 star, I read reviews about their delivery and it was all bad and negative . I ordered few items and I got delivery in 5-6 days( non- trackable) which is pretty fast from America -to Australia. This is fantastic customer service . I just want to say that please DO NOT always rely on bad reviews. Some people can have bad experience but it's not for all. They even replied pretty fast to my email. Thank you Sigma and keep up the great service.

Great products, shipping process could be improved First ever order with Sigma, I ordered the palette vault (4x eyeshadow palettes) which wasnt available at the UK stockists at a really good price over black friday and selected untracked shipping. After reading these reviews I was worried my order wouldnt show up, and it did take a while (to be fair it was over the xmas and NY period) but my order arrived in excellent condition and no extra customs charges were applied (I'm in the UK). The products themselves are stunning, my only constructive criticism would be that I can't understand why such a large successful brand are even still offering untracked shipping in 2021 (and more to the point charging so much for tracked shipping) when other much more affordable stateside companies (like Colourpop) give you tracked shipping as a given? I feel like tracked shipping for all orders would eliminate a lot of customer complaints? Anyway, really happy I grabbed the palette vault but will look to order Sigma products from a UK retailer that stocks them in future to avoid wait times/worry it wont arrive.

Outrageous Fees Poor Service The delivery has been delayed multiple times and the customs fees were outrageous. I still have not received my package. The only saving grace is how deeply discounted the brushes were. If I had paid full price I would be absolutely livid. The product is fantastic but if you are in Canada purchase the brushes from the Bay and not the Sigma website.

Fake free delivery!!! I bought a brush set from sigma beauty and it was free shipping offer to the U.K. on my purchase .My order delivered by FedEx but soon after they I have been charged £22.25 by FedEx for something called tax and duty for international shipping!! I bought many products from the U.S but that’s the first time I have to pay taxes for my delivery. I believe if Sigma beauty offers free shipping, they have to pay for everything and if not, they have to let the costumer know that there will be a hidden charge waiting for you after shopping from out side the U.S. I am very disappointed with there service and never want to buy anything else from them.