Long wait for your order I placed two orders on separate dates and it took two weeks and a few days to get those orders. When I checked the status it kept saying processing. I sent an email but no respond. I finally found the number for customer service. This extensive delay is not stated on the website. I believe it states 5-7 business days. If you need to purchase from Sigma Beauty for someone's birthday, you better order at least three weeks' in advance. Maybe Sigma Beauty should hire more staff since they should be able to do so since their products are not cheap. I cannot complain about their brushes though. Just their customer service.

My experience is 5 star My experience is 5 star, I read reviews about their delivery and it was all bad and negative . I ordered few items and I got delivery in 5-6 days( non- trackable) which is pretty fast from America -to Australia. This is fantastic customer service . I just want to say that please DO NOT always rely on bad reviews. Some people can have bad experience but it's not for all. They even replied pretty fast to my email. Thank you Sigma and keep up the great service.

Did not recive order. I ordered brushes 3 weeks ago. They have not responded to my email. and when I try to check the status of my order. It keeps saying ‘not the correct order number’. One of the worst service and I wouldn’t buy anything from them next time.

DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY I used to be a fan of their brushes but I will never order from them again!! My order was marked delivered and signed for by FedEx but I was home at time if alleged delivery and I never received it!! It said signed for so that’s impossible. FedEx tracking said it was” Delivered to address other than recipient”!! I asked them to lodge a claim with FedEx because only the seller can, I lodged a missing package report. They didn’t do it so I raised a PayPal dispute. They told me to escalate it to a claim. Probably knowing from past experience they’d win because it wouldn’t be investigated properly - since the tracking says delivered. I lost the dispute and $107.

SigmaBeauty charges extra, unexplained fees Made an order that was over 150$ so the shipping/handling were free. When I went to pick up the package at the local post office, I had to pay an extra 32$ to receive my package. Sigma is telling me that the fees are duties/taxes and they are not responsible for that. OK, so I checked with the post office and they are saying the fees are NOT duties/taxes and the amount was requested by the sender and the money was transfered to them the next day. So I emailed Sigma again to let them know that they have made a mistake and to give me a refund on some unexplained charges (with an email proof that the fees are not duties/taxes). They keep copying and pasting that "As stated on our website, Sigma is not responsible for any customs fees, taxes, or duties. We apologize for any inconvenience caused. Please let us know if you have any additional questions or concerns.", totally ignoring the fact that the fees are not customs/taxes or duties.