Long wait for your order I placed two orders on separate dates and it took two weeks and a few days to get those orders. When I checked the status it kept saying processing. I sent an email but no respond. I finally found the number for customer service. This extensive delay is not stated on the website. I believe it states 5-7 business days. If you need to purchase from Sigma Beauty for someone's birthday, you better order at least three weeks' in advance. Maybe Sigma Beauty should hire more staff since they should be able to do so since their products are not cheap. I cannot complain about their brushes though. Just their customer service.

Sigma offered free shipping for $150 … Sigma offered free shipping for $150 order and i made sure to purchased that much and repeat some items just to get that free shipping since i am a makeup artist i can wont have a problem using them, but oh my gosh! I ddnt receive my package and its already been 2 mos! The only answer u get from Them is its 'untrackable'.

spam emails never end EDIT: the response is lying. I emailed as directed so that they would TAKE ME OFF THEIR EMAIL LIST and they have since sent me multiple emails daily. They do not comply with email laws requiring unsubscribe options. fine products; worst email spam I've ever encountered. the unsubscribe link leads to a page that is permanently broken. I bought a few products from them and receive upwards of 5 emails daily. they use a lot of tactics to evade email filters. You can't purchase online without providing your email address obviously. my advice is to either buy secondary market on ebay, to use a throwaway or disguised email address, or to set your email filters to send anything "From: "sigma"" directly to spam. They are even worse than condenast, which is also relentless and doesn't comply with unsubscribe laws. I've reported them to the FCC and I encourage you to do the same. No eyeliner or whatever is worth the inbox attacks. SIGMA I DO NOT WANT YOUR COUPONS. I WILL NEVER EVER EVER BUY YOUR PRODUCTS AGAIN UNTIL YOU STOP SPAMMING MY EMAIL BOX PERMANENTLY. YOU HAVE ABUSED THE PRIVILEGE OF ACCESS TO MY EMAIL. YOU ARE A BAD, BAD COMPANY.

yes this company it’s very bad yes this company it’s very bad , I order from two months and they don’t give to my any information about my shipment!! Even though you connect they told that cannot give a tracking number, They are the worst in the whole worlds.

Worse than covid in my opinion What a horrible experience First of all company doesn’t take any responsibility unlike everlane and other American brands who actually care about customers and refund the full amount paid in Aud and doesn’t push it to Australian banks To take the hit for exchange rates decreasing when considering refunds. Then they continue to blast you with heaps of Intrusive spam emails full of 10% discount codes and every time you click unsubscribe the page won’t load. Basically they will keep harassing you for months and months and flood your inbox ** WHAT A LOAD OF CRAP I DONT EVEN HAVE A CREDIT CARD IT WAS A REGULAR DEBIT CARD**