My experience is 5 star My experience is 5 star, I read reviews about their delivery and it was all bad and negative . I ordered few items and I got delivery in 5-6 days( non- trackable) which is pretty fast from America -to Australia. This is fantastic customer service . I just want to say that please DO NOT always rely on bad reviews. Some people can have bad experience but it's not for all. They even replied pretty fast to my email. Thank you Sigma and keep up the great service.

DO NOT TRUST THIS COMPANY DO NOT TRUST THIS COMPANY I used to be a fan of their brushes but I will never order from them again!! My order was marked delivered and signed for by FedEx but I was home at time if alleged delivery and I never received it!! It said signed for so that’s impossible. FedEx tracking said it was” Delivered to address other than recipient”!! I asked them to lodge a claim with FedEx because only the seller can, I lodged a missing package report. They didn’t do it so I raised a PayPal dispute. They told me to escalate it to a claim. Probably knowing from past experience they’d win because it wouldn’t be investigated properly - since the tracking says delivered. I lost the dispute and $107.

Pleasantly surprised! Put in an order for the Ultimate Blending Brush Set and the F80 brush on February 1 during some absolutely insane sales. Sigma sets usually cost $100+ AUD so this was an absolute steal. Read some awful reviews about their shipping from many websites. From here, Reddit, other review websites etc. Saw some posters have waited up to 3+ months. I wasn't really in a rush so didn't expect much in terms of shipping speed. Thought I could wait until end of March. Imagine my surprise and delight to see it arrived today! A great experience so far. So happy with my purchases

Order is stuck in processing mode! Order is stuck in processing mode!! No customer service number is provided on their website. I sent an email inquiring about the delayed shipping. However, Sigma does not respond!! I got scammed!! Update: upon reading their response, SHIPPING an order in 10 business days is absurd! RECEIVING an order in 10 business days is bad enough! In addition, this extensive delay is not stated on the website. It clearly states 5-7 business days (also a dreadful wait time). Next time, I will have to check out Amazon!

Long wait for your order I placed two orders on separate dates and it took two weeks and a few days to get those orders. When I checked the status it kept saying processing. I sent an email but no respond. I finally found the number for customer service. This extensive delay is not stated on the website. I believe it states 5-7 business days. If you need to purchase from Sigma Beauty for someone's birthday, you better order at least three weeks' in advance. Maybe Sigma Beauty should hire more staff since they should be able to do so since their products are not cheap. I cannot complain about their brushes though. Just their customer service.