Good experience with Alto Pharmacy (first experience) Used Alto Pharmacy for the first time last week and overall had a very good experience. The app is particularly good with easy tools and resources. I used their Help too to send a message within the app and got responses within a few hours after a customer service issue. Only area of improvement that's needed is the miscommunication on drug availability as my drug was in stock at the time of order but when it was scheduled for delivery, I was sent a message that it was no longer available. I had to follow up to secure it again. This is a promising online pharmacy company!

Won’t answer their phone and can’t get… Won’t answer their phone and can’t get to my account on line.

Poor Communication and False Delivery Times I've had my medications not be delivered multiple times. I'm also sick of their 24 hour to never response time.

I have a credit charge on my statement… I have a credit charge on my statement from Alto, and I don't have an account from them. I never heard of them before the bill came in. They tell you on the phone to go online, but then they ask to start or provide a password. They don't answer the phone. I guess I will have to dispute the charge with my credit card company.

Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.