Poor Communication and False Delivery Times I've had my medications not be delivered multiple times. I'm also sick of their 24 hour to never response time.

Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.

Bill insurance but never deliver Never reply to messages (waiting over two weeks and held on the phone for more than an hour to speak to someone!). But more importantly: I have not received my prescriptions since January because of their outright incompetence. They tried to refill in Feb and couldn’t deliver. When I tried to reschedule it wouldn’t let me until the end of March because Alto told my insurer they did deliver. (Which means they got paid - interesting, eh?) Many people on the app store reporting the same experience if you scroll down through the sudden influx of fake reviews. Basically I haven’t had a vital medication for 60 days because of these people, and they won’t reply to messages or help me. Avoid at all costs.

Delivers but Poor Customer Service I'm writing this on behalf of my parents and myself. We enjoy the convenience of delivery but customer service is nonexistent. My parents have tried calling on several occasions and there is seemingly no way to navigate to a human. We're continuing to use the service just because they need medication delivered. They cannot drive.

Won’t answer their phone and can’t get… Won’t answer their phone and can’t get to my account on line.