Good experience with Alto Pharmacy (first experience) Used Alto Pharmacy for the first time last week and overall had a very good experience. The app is particularly good with easy tools and resources. I used their Help too to send a message within the app and got responses within a few hours after a customer service issue. Only area of improvement that's needed is the miscommunication on drug availability as my drug was in stock at the time of order but when it was scheduled for delivery, I was sent a message that it was no longer available. I had to follow up to secure it again. This is a promising online pharmacy company!

Poor Communication and False Delivery Times I've had my medications not be delivered multiple times. I'm also sick of their 24 hour to never response time.

Bill insurance but never deliver Never reply to messages (waiting over two weeks and held on the phone for more than an hour to speak to someone!). But more importantly: I have not received my prescriptions since January because of their outright incompetence. They tried to refill in Feb and couldn’t deliver. When I tried to reschedule it wouldn’t let me until the end of March because Alto told my insurer they did deliver. (Which means they got paid - interesting, eh?) Many people on the app store reporting the same experience if you scroll down through the sudden influx of fake reviews. Basically I haven’t had a vital medication for 60 days because of these people, and they won’t reply to messages or help me. Avoid at all costs.

failure to do a normal follow-through on new scrip I had my endocrinologist write a new scrip and Alto has failed to follow through, ruining my day yet again. The pharmacist that contacted me is a terrifically poor communicator, to the extent I don't quite grasp what's going on. At best I'm waiting another week, but if I'm going to have to "reach out" to the clinic behind a person's inexplicable comfort level _problem_ with following through normally, I'm just going to have my endo send the scrip to Walgreens. Ridiculous. AVOID.

All good .original review submitted in error