I have a credit charge on my statement… I have a credit charge on my statement from Alto, and I don't have an account from them. I never heard of them before the bill came in. They tell you on the phone to go online, but then they ask to start or provide a password. They don't answer the phone. I guess I will have to dispute the charge with my credit card company.

Alto company STEALS Your money be careful ALTO com is the most abusive company, They sent me a prescription I don’t need it I want to RETURN and my money back, I didn't open the box. Is very annoying when companies put their hand into my wallet I STEALS my money STILL Waiting for the Supervisor to Call me since 10.30am Now 1.45 pm On July 1 A very SCAMMERS ! They should told me few day Before Mr. Rizzo we will Charge you $59.00 for Ryaltris 665-25 mg that My Doctor from BENTON , South hampton Recommend me to use this DISGUSTING SCAM COMPANY, I dont Like to be ROB, I dont like when they put their hands into MY WALLET and STEALS $59.00 I'm in a tight budget since I got CANCER and Robbing me like this is VERY DISGUSTING I AM A REAL PERSON ABUSED by this Company Roberto Rizzo

BMO ALTO has no customer service BMO ALTO has no customer service. Nobody comes on phone line. I opened an account with my wife. They sent invitation to my wife via email. When invitation opened, they send password which is valid for few minutes. At that time phone was in car so could not log in. Later tried, previous password didn't work and never send new password even with repeated request. My self-tried to login and they were sending verification code to phone number which is not ours. Phone call didn't help as there is no live person to talk. (On first day of enrolling gave instruction to transfer money from BMO to BMO ALTO. No message regarding non transfer or receipt of request.

Used to be great, but really the worst now They really were the best a year ago, but their service has gotten horrible. More than an hour wait to get through to a phone agent, and my last 10 interactions through online chat were completely ignored or had wrong information. I can't get prescriptions filled in a timely manner. They were great when I switched, but I'm going to switch to a mail order pharmacy or Safeway now. Too bad they just don't seem to care. I let my doctor know too since they were recommending them as well

Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.