Poor Communication and False Delivery Times I've had my medications not be delivered multiple times. I'm also sick of their 24 hour to never response time.

failure to do a normal follow-through on new scrip I had my endocrinologist write a new scrip and Alto has failed to follow through, ruining my day yet again. The pharmacist that contacted me is a terrifically poor communicator, to the extent I don't quite grasp what's going on. At best I'm waiting another week, but if I'm going to have to "reach out" to the clinic behind a person's inexplicable comfort level _problem_ with following through normally, I'm just going to have my endo send the scrip to Walgreens. Ridiculous. AVOID.

Bill insurance but never deliver Never reply to messages (waiting over two weeks and held on the phone for more than an hour to speak to someone!). But more importantly: I have not received my prescriptions since January because of their outright incompetence. They tried to refill in Feb and couldn’t deliver. When I tried to reschedule it wouldn’t let me until the end of March because Alto told my insurer they did deliver. (Which means they got paid - interesting, eh?) Many people on the app store reporting the same experience if you scroll down through the sudden influx of fake reviews. Basically I haven’t had a vital medication for 60 days because of these people, and they won’t reply to messages or help me. Avoid at all costs.

All good .original review submitted in error

Alto appears to be going under They used to be a great company / service. Now they routinely are out of stock of medications and can not keep up with deliveries. Deliveries confirmed and scheduled are cancelled at the last minute, moved to the following day. Where they are again cancelled. Again and again. They will sometimes send a text just before the scheduled delivery asking if you're sure you still want delivery - with no option to reply. Then they cancel for that day. These are needed medications. This is medical malpractice. Sad to see how a once great company can fall so far so fast.