Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.

All good .original review submitted in error

Used to be great, but really the worst now They really were the best a year ago, but their service has gotten horrible. More than an hour wait to get through to a phone agent, and my last 10 interactions through online chat were completely ignored or had wrong information. I can't get prescriptions filled in a timely manner. They were great when I switched, but I'm going to switch to a mail order pharmacy or Safeway now. Too bad they just don't seem to care. I let my doctor know too since they were recommending them as well

BUYER BEWARE BUYER BEWARE: Used to be a great pharmacy, now they have overcharged me for my auto refill medication multiple times without my consent. Not a little bit either. My $22 medication they have hit me for $75 twice in 3 months. To compound the issue, they are too busy to reply to messages, and hold times are usually upwards of an hour! This is not a business to be trusted. Stay Away!

failure to do a normal follow-through on new scrip I had my endocrinologist write a new scrip and Alto has failed to follow through, ruining my day yet again. The pharmacist that contacted me is a terrifically poor communicator, to the extent I don't quite grasp what's going on. At best I'm waiting another week, but if I'm going to have to "reach out" to the clinic behind a person's inexplicable comfort level _problem_ with following through normally, I'm just going to have my endo send the scrip to Walgreens. Ridiculous. AVOID.