Alto Pharmacy

Bristol Parkway, 90230, Culver City, United States
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1.50
Based on 16 Reviews

5

6.25%

4

6.25%

3

0.00%

2

6.25%

1

81.25%
About Alto Pharmacy

Alto Pharmacy makes it simple to live your healthiest life by providing an easier, more supportive and more affordable pharmacy experience. We’re redefining what a pharmacy can do, with fast and reliable prescription delivery, tools like treatment reminders and medication bundling, direct access to care specialists, and support with insurance and cost savings. By focusing on the person behind the prescription, our model boosts adherence, improves health outcomes, and keeps our customers returning month after month.

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Contact Info
  • Bristol Parkway, 90230, Culver City, United States

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K Bender
GB

Worst pharmacy ever if you take regular medications I was introduced to Alto through my doctors office and figured I would give them a try since my local Walgreens had gone downhill. I had no idea how good I had it. Alto is the most frustrating company I have ever worked with. Customer service is almost non existent. Bots answer their messages so all you get back is form information that has nothing to do with your concern. I am a diabetic and taking my medication regularly is of vital importance and I have never had so many disruptions in my medications as I have had since dealing with this company the last 2 months. They are quite literally putting my health at risk. Working now to move all of my prescriptions from this awful company and be done with them forever. This company is a danger to those who need regular medications, 100% do not recommend.

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Oleksandra
GB

Terrible service Terrible service. I initiated the transfer from another pharmacy to Alto. After completing the online form, I contacted Alto to explain that the time was of the essence and asked them if they could expedite the process. The representative advised that I had to wait for 24-48 hours. In 48 hours my request still wasn’t processed so I called the transferor pharmacy to ask them send the prescription to Alto as soon as possible. The representative for that pharmacy told me she would do it right away. I still haven’t heard from Alto after that so decided to call to check on the status of transfer and was told that the transfer was declined because the substance was controlled in my state and, as a result, the prescription had to be sent from the doctor directly to Alto. First, I don’t understand why Alto could not tell me this at the very beginning when they saw what the prescribing was for but instead advised to wait for transfer. Second, no one even notified me to inform that the transfer could not be completed. Very disappointing experience. Will not deal with Alto ever again.

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Jonathan Heilman
GB

BUYER BEWARE BUYER BEWARE: Used to be a great pharmacy, now they have overcharged me for my auto refill medication multiple times without my consent. Not a little bit either. My $22 medication they have hit me for $75 twice in 3 months. To compound the issue, they are too busy to reply to messages, and hold times are usually upwards of an hour! This is not a business to be trusted. Stay Away!

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Michael Cava
GB

Used to be great, but really the worst now They really were the best a year ago, but their service has gotten horrible. More than an hour wait to get through to a phone agent, and my last 10 interactions through online chat were completely ignored or had wrong information. I can't get prescriptions filled in a timely manner. They were great when I switched, but I'm going to switch to a mail order pharmacy or Safeway now. Too bad they just don't seem to care. I let my doctor know too since they were recommending them as well

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Zubin
GB

Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.

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