Good experience with Alto Pharmacy (first experience) Used Alto Pharmacy for the first time last week and overall had a very good experience. The app is particularly good with easy tools and resources. I used their Help too to send a message within the app and got responses within a few hours after a customer service issue. Only area of improvement that's needed is the miscommunication on drug availability as my drug was in stock at the time of order but when it was scheduled for delivery, I was sent a message that it was no longer available. I had to follow up to secure it again. This is a promising online pharmacy company!

Won’t answer their phone and can’t get… Won’t answer their phone and can’t get to my account on line.

All good .original review submitted in error

Delivers but Poor Customer Service I'm writing this on behalf of my parents and myself. We enjoy the convenience of delivery but customer service is nonexistent. My parents have tried calling on several occasions and there is seemingly no way to navigate to a human. We're continuing to use the service just because they need medication delivered. They cannot drive.

BMO ALTO has no customer service BMO ALTO has no customer service. Nobody comes on phone line. I opened an account with my wife. They sent invitation to my wife via email. When invitation opened, they send password which is valid for few minutes. At that time phone was in car so could not log in. Later tried, previous password didn't work and never send new password even with repeated request. My self-tried to login and they were sending verification code to phone number which is not ours. Phone call didn't help as there is no live person to talk. (On first day of enrolling gave instruction to transfer money from BMO to BMO ALTO. No message regarding non transfer or receipt of request.