Delivers but Poor Customer Service I'm writing this on behalf of my parents and myself. We enjoy the convenience of delivery but customer service is nonexistent. My parents have tried calling on several occasions and there is seemingly no way to navigate to a human. We're continuing to use the service just because they need medication delivered. They cannot drive.

Bill insurance but never deliver Never reply to messages (waiting over two weeks and held on the phone for more than an hour to speak to someone!). But more importantly: I have not received my prescriptions since January because of their outright incompetence. They tried to refill in Feb and couldn’t deliver. When I tried to reschedule it wouldn’t let me until the end of March because Alto told my insurer they did deliver. (Which means they got paid - interesting, eh?) Many people on the app store reporting the same experience if you scroll down through the sudden influx of fake reviews. Basically I haven’t had a vital medication for 60 days because of these people, and they won’t reply to messages or help me. Avoid at all costs.

Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.

Alto appears to be going under They used to be a great company / service. Now they routinely are out of stock of medications and can not keep up with deliveries. Deliveries confirmed and scheduled are cancelled at the last minute, moved to the following day. Where they are again cancelled. Again and again. They will sometimes send a text just before the scheduled delivery asking if you're sure you still want delivery - with no option to reply. Then they cancel for that day. These are needed medications. This is medical malpractice. Sad to see how a once great company can fall so far so fast.

Good experience with Alto Pharmacy (first experience) Used Alto Pharmacy for the first time last week and overall had a very good experience. The app is particularly good with easy tools and resources. I used their Help too to send a message within the app and got responses within a few hours after a customer service issue. Only area of improvement that's needed is the miscommunication on drug availability as my drug was in stock at the time of order but when it was scheduled for delivery, I was sent a message that it was no longer available. I had to follow up to secure it again. This is a promising online pharmacy company!