Good experience with Alto Pharmacy (first experience) Used Alto Pharmacy for the first time last week and overall had a very good experience. The app is particularly good with easy tools and resources. I used their Help too to send a message within the app and got responses within a few hours after a customer service issue. Only area of improvement that's needed is the miscommunication on drug availability as my drug was in stock at the time of order but when it was scheduled for delivery, I was sent a message that it was no longer available. I had to follow up to secure it again. This is a promising online pharmacy company!

Terrible service Terrible service. I initiated the transfer from another pharmacy to Alto. After completing the online form, I contacted Alto to explain that the time was of the essence and asked them if they could expedite the process. The representative advised that I had to wait for 24-48 hours. In 48 hours my request still wasn’t processed so I called the transferor pharmacy to ask them send the prescription to Alto as soon as possible. The representative for that pharmacy told me she would do it right away. I still haven’t heard from Alto after that so decided to call to check on the status of transfer and was told that the transfer was declined because the substance was controlled in my state and, as a result, the prescription had to be sent from the doctor directly to Alto. First, I don’t understand why Alto could not tell me this at the very beginning when they saw what the prescribing was for but instead advised to wait for transfer. Second, no one even notified me to inform that the transfer could not be completed. Very disappointing experience. Will not deal with Alto ever again.

Bill insurance but never deliver Never reply to messages (waiting over two weeks and held on the phone for more than an hour to speak to someone!). But more importantly: I have not received my prescriptions since January because of their outright incompetence. They tried to refill in Feb and couldn’t deliver. When I tried to reschedule it wouldn’t let me until the end of March because Alto told my insurer they did deliver. (Which means they got paid - interesting, eh?) Many people on the app store reporting the same experience if you scroll down through the sudden influx of fake reviews. Basically I haven’t had a vital medication for 60 days because of these people, and they won’t reply to messages or help me. Avoid at all costs.

Won’t answer their phone and can’t get… Won’t answer their phone and can’t get to my account on line.

Incompetent Incompetent, incapable. Alto bought our old pharmacy. Since then we've been unable to get prescriptions. I'm not even sure how this company is in business at all.