Heally

2215 South El Camino Real Suite 205, 94403, San Mateo, United States
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2.67
Based on 12 Reviews

5

41.67%

4

0.00%

3

0.00%

2

0.00%

1

58.33%
About Heally

Telemedicine platform which enables doctors to conduct medical marijuana evaluations online.

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Robert M.
GB

Great experience From the sign up to the doctor, what an experience! I never left my house. Saw a doctor quickly and loved the experience!

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Andru B
GB

I was worried when they ran late So I was very worried when they ran late for the phone interview. They were supposed to call me, but I texted and informed them about the missed call and they promptly resolved it. Also they actually reached out to me to make that appointment initially via text, and uploaded my documents for me. Extremely helpful. They walked me through the state registry and all of that. Receiving my card in the mail in a week or so.

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Robbie P
GB

Sorry but my experience has been… Sorry but my experience has been negative, after completing the registration process and provide payment, I waited, and waited online for a doctor, and waited, and waited, notified someone would be with me in 5 minutes, 4 minutes, 3, 2, 1, then it would reset and state, they have stepped away and will be you shortly, and would go though this process over and over, while I was on with support team, who wasn’t able to resolve this blatant lack of care for a new customer...

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RITA
GB

Unprofessional Employee I made an appointment for 11:00 am, and at 9:12 am I received the first call from Dave asking for information I had already completed. I told "Dave" I was in a meeting but that didn't seem to matter. after confirming the information was listed twice one application was completed the other was not!! Dave said he would void the incomplete application! at 9:22 am I received another call from Dave stating he had everything but my driver's license photo. I again explained that I was in a meeting! and my appointment is at 11:00! Dave said he needed the photo!!! I canceled my meeting because this was a private matter, and I did not need my coworkers in my personal business. After sending the DL photo Dave called again only to say the credit card information was shown and everything was OK!!! This time I requested an appointment ASAP it is now 9:23 am. He gave me an appointment for 10:00 am. I want to be removed from your listing I will not deal with a company with such unprofessional workers. I do not understand why Dave could not call me at 10:45 for this information that was listed already.

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Stacy Ann
GB

This company is just absolutely awful This company is just absolutely awful. They will harass you for information that you’ve already submitted, which begs to question where did the originals go? I’m currently having to file charges with my bank in an attempt to get my money back. They allowed my license to expire despite filing two weeks before the expiration date. I tried to get a hold of them all day today and got nothing until I informed them I’m filing fraud charges against my bank with them. I then get a phone call saying it’s the doctors fault I have to wait at least 24 hours for information back from him. You cannot call these people, and the chat feature is a joke. Do not do this to yourself! I now have no way to get my medical marijuana since I was having to have it delivered. I’m just hoping I get my $300 back.

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