Incomplete shipment and false advertisement Ulta does not fulfill customer’s order to completeness. I had the worst experience. Promotion with gifts items and paid items are missing in mu order and ulta will not resend them to customers. They will just give a gift card with the value way less than what the gifts values supposed to be. I did not receive what was confirmed on the receipt which is very disappointing, feeling like it was false advertisement and scams. When a customer purchase the products with promotion, they already take into account if their purchase is worth the amount they pay for, so when ulta not fulfilling the order as promised that’s basically a scam. I would never trust Ulta again. This is how they loose valuable customers.

Today I purchased MYK lipstick lip gloss MK Matic finish spray tattoo studio 24 hour eyebrow Today I purchased some things in your… Today I purchased some things in your store and had a wonderful experience on Gratiot 32295 Gratiot Ave. in Roseville. The young ladies name KENDRA Beauty advisor, and I love the fact that she knew your products and told me just what I needed very nice. Gave me the Customer service that I love you can tell she like doing her job because she knew her her make up very well, I will be going back there. We need more young people like her representing us proudly and taking the time to learn the products and it wasn’t about just making a sale even though I bought a bunch of stuff her advice I got home and I love it perfect shade and everything , thank you very much. My name is Connie Rutledge. My email address is CONNIER 76@at&t.net.

Unable to buy things online for 4+ month! Guest services has no clue what they are doing and are no help! I have been unable to buy things online for I think around 4+ months now. Originally I kept being told to try the same steppes over over again even though they were pointless and did absolutely nothing. I've tried using three different payment methods as well as having tried the app, phone browsers on 3 different phone, a computer, and even going into the store to see if a cashier could order an item online for me and my account cannot be used to make an online or pickup in store order. This is the main way I shop due to working over 60hrs a week. Most recently they sent me an email "confirming" my problem had been solved, still have the exact same issue. They clearly have no clue what they are doing. Planning on using my points then switching back to Sephora.

Every time I’ve been into the goleta… Every time I’ve been into the goleta Ulta store there are 4 employees talking up front, no one on floor. When I went and asked if someone could show me where the eyelash curler was, she didn’t even know. Very messy store lacking customer service. trans #5866 Yaritza Very disappointing!

Stopped in Ulta at Cookeville......big mistake Stopped in Ulta at Cookeville, Tn. My idea of a store that sells beauty products is one of elegance and class. This store is anything but. They need a dress code for their employees. I am not taking beauty advice from people that look like freaks. This has been an ongoing problem with them for months. Can't they get any better help? The way to stop this nonsense is to STOP shopping there.