Ulta refused to respond to the BBB! The BBB has closed my complaint regarding Ulta Beauty, because Ulta Beauty refuses to respond to the BBB complaint. They have referred me to the Illinois attorney general, because they believe that Ulta Beauty’s behavior rises to the level of criminal activity. Beware.

SUCK!! SUCK!!! They’ll Never be like Sephora. Customer service bad in store and online. They’re so outdated you can’t place an order over the phone.

Frauds who steal your money This is the worst website to shop. Avoid at all cost. They declined my credit card upon checkout and the amount has been charged 3 times on my card and there is no purchases made on my purchase history. Better buy from Sephora

This place is a joke This place is a joke. I looked them up online, went to there site, called them and made a appointment for my daughters hair amd makeup. Today I went to go on their website and I am blocked lol. Who does that! You block a customer who has a appointment with you next month for no reason mind you. I booked my daughters appointment somewhere else and the best thing about it is I can't cancel the appointment because I'm blocked from their website. I honestly can't be bothered with calling them since I'm blocked for no reason. They will find out we ain't coming at the time of the appointment. Why should I be professional when they are not. I don't see this place staying in business with the reviews they have and the way they block PAYING CUSTOMERS!!!!!! I tried to speak to their virtual assistant and can't even to that, probably because they have me blocked. Blocking people who are paying you money for a service isn't a good idea, especially when the person blocked did absolutely nothing but support your business.

Goodby Ulta, Hello Sephora I was 2 days late with payment through my bank for a $47 purchase and was charged $32 late fee. Good bye Ulta, Hello Sephora!