Incomplete shipment and false advertisement Ulta does not fulfill customer’s order to completeness. I had the worst experience. Promotion with gifts items and paid items are missing in mu order and ulta will not resend them to customers. They will just give a gift card with the value way less than what the gifts values supposed to be. I did not receive what was confirmed on the receipt which is very disappointing, feeling like it was false advertisement and scams. When a customer purchase the products with promotion, they already take into account if their purchase is worth the amount they pay for, so when ulta not fulfilling the order as promised that’s basically a scam. I would never trust Ulta again. This is how they loose valuable customers.

Today 4/12/24 i have a beautiful… Today 4/12/24 i have a beautiful expirience in the Dania Beach store. I need to exchange something, and the Manager Andrea, the Assistance Manager George y the lead cashier Amelia, do the job with love, professionalist, and the best can do. I am extremelly happy, and recomended that store in Dania Beach. Thanks !!!! Tina

Ulta refused to respond to the BBB! The BBB has closed my complaint regarding Ulta Beauty, because Ulta Beauty refuses to respond to the BBB complaint. They have referred me to the Illinois attorney general, because they believe that Ulta Beauty’s behavior rises to the level of criminal activity. Beware.

So they no longer accept returns but in… So they no longer accept returns but in store. Recently had self tanner sent and bottle broken to beyond use...well closest store over 3 hours away and several hundred miles away I'd spend be spending more in shipping vs. Cost of product...talk about low ass service. Be different if stores all over...now they just ripping us off.

profeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee professional work from #617 Brickctown Staten Island NY ULTA WORKER BEA employee nice to the costumers very helpful and pleasure to meet people like Bea Thank you very much Zezilia Katz