Website and chat suck After 30 minutes trying to purchase online, and 30 minutes of useless "chat" online "help" they "hung up" on me. Fine. If your website and online "specialist" doesn't want me to purchase at Ulta, I wont.

Every time I’ve been into the goleta… Every time I’ve been into the goleta Ulta store there are 4 employees talking up front, no one on floor. When I went and asked if someone could show me where the eyelash curler was, she didn’t even know. Very messy store lacking customer service. trans #5866 Yaritza Very disappointing!

Goodby Ulta, Hello Sephora I was 2 days late with payment through my bank for a $47 purchase and was charged $32 late fee. Good bye Ulta, Hello Sephora!

Ulta Makes Fun of Customers My daughter went to the Ulta store in Springfield, IL. She will NEVER go back. The staff at said store MADE FUN OF HER. Bunch of creeps, didn't even hide it! Do not go there. They have NO respect for customers. I will never purchase anything there again. No purchases online either. I'll also tell everyone I know about it. Ulta should be ashamed.

Incomplete shipment and false advertisement Ulta does not fulfill customer’s order to completeness. I had the worst experience. Promotion with gifts items and paid items are missing in mu order and ulta will not resend them to customers. They will just give a gift card with the value way less than what the gifts values supposed to be. I did not receive what was confirmed on the receipt which is very disappointing, feeling like it was false advertisement and scams. When a customer purchase the products with promotion, they already take into account if their purchase is worth the amount they pay for, so when ulta not fulfilling the order as promised that’s basically a scam. I would never trust Ulta again. This is how they loose valuable customers.