Goodby Ulta, Hello Sephora I was 2 days late with payment through my bank for a $47 purchase and was charged $32 late fee. Good bye Ulta, Hello Sephora!

Ulta refused to respond to the BBB! The BBB has closed my complaint regarding Ulta Beauty, because Ulta Beauty refuses to respond to the BBB complaint. They have referred me to the Illinois attorney general, because they believe that Ulta Beauty’s behavior rises to the level of criminal activity. Beware.

Website and chat suck After 30 minutes trying to purchase online, and 30 minutes of useless "chat" online "help" they "hung up" on me. Fine. If your website and online "specialist" doesn't want me to purchase at Ulta, I wont.

Filthy Filthy, unkempt, unsanitary conditions abound at the Ulta Beauty, at the Rim, in San Antonio, Texas. Furthermore, their stylists are unkind, unaccountable, and VERY passive aggressive. They strike me as envious, miserable people who are desperate to pull trusting clients down to their very low level. My hair was given an unasked for horizontal stripe by Alonzo, and it took Chandra three appointments to do what 10 minutes with a competent stylist would have solved, if she had actually tried. The selfishness of these people astounds me. The last time I was there, I was harassed for using fresh, clean puppy pads to act as a barrier between my service dog and their filth. Additionally, the stylists are poorly socialized, and spend the entire time talking about themselves, cutting off customers, and acting like a swarm of narcissistic brats.

Unable to buy things online for 4+ month! Guest services has no clue what they are doing and are no help! I have been unable to buy things online for I think around 4+ months now. Originally I kept being told to try the same steppes over over again even though they were pointless and did absolutely nothing. I've tried using three different payment methods as well as having tried the app, phone browsers on 3 different phone, a computer, and even going into the store to see if a cashier could order an item online for me and my account cannot be used to make an online or pickup in store order. This is the main way I shop due to working over 60hrs a week. Most recently they sent me an email "confirming" my problem had been solved, still have the exact same issue. They clearly have no clue what they are doing. Planning on using my points then switching back to Sephora.