SUCK!! SUCK!!! They’ll Never be like Sephora. Customer service bad in store and online. They’re so outdated you can’t place an order over the phone.

So they no longer accept returns but in… So they no longer accept returns but in store. Recently had self tanner sent and bottle broken to beyond use...well closest store over 3 hours away and several hundred miles away I'd spend be spending more in shipping vs. Cost of product...talk about low ass service. Be different if stores all over...now they just ripping us off.

Website and chat suck After 30 minutes trying to purchase online, and 30 minutes of useless "chat" online "help" they "hung up" on me. Fine. If your website and online "specialist" doesn't want me to purchase at Ulta, I wont.

Filthy Filthy, unkempt, unsanitary conditions abound at the Ulta Beauty, at the Rim, in San Antonio, Texas. Furthermore, their stylists are unkind, unaccountable, and VERY passive aggressive. They strike me as envious, miserable people who are desperate to pull trusting clients down to their very low level. My hair was given an unasked for horizontal stripe by Alonzo, and it took Chandra three appointments to do what 10 minutes with a competent stylist would have solved, if she had actually tried. The selfishness of these people astounds me. The last time I was there, I was harassed for using fresh, clean puppy pads to act as a barrier between my service dog and their filth. Additionally, the stylists are poorly socialized, and spend the entire time talking about themselves, cutting off customers, and acting like a swarm of narcissistic brats.

Goodby Ulta, Hello Sephora I was 2 days late with payment through my bank for a $47 purchase and was charged $32 late fee. Good bye Ulta, Hello Sephora!