Unable to buy things online for 4+ month! Guest services has no clue what they are doing and are no help! I have been unable to buy things online for I think around 4+ months now. Originally I kept being told to try the same steppes over over again even though they were pointless and did absolutely nothing. I've tried using three different payment methods as well as having tried the app, phone browsers on 3 different phone, a computer, and even going into the store to see if a cashier could order an item online for me and my account cannot be used to make an online or pickup in store order. This is the main way I shop due to working over 60hrs a week. Most recently they sent me an email "confirming" my problem had been solved, still have the exact same issue. They clearly have no clue what they are doing. Planning on using my points then switching back to Sephora.

profeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee professional work from #617 Brickctown Staten Island NY ULTA WORKER BEA employee nice to the costumers very helpful and pleasure to meet people like Bea Thank you very much Zezilia Katz

So they no longer accept returns but in… So they no longer accept returns but in store. Recently had self tanner sent and bottle broken to beyond use...well closest store over 3 hours away and several hundred miles away I'd spend be spending more in shipping vs. Cost of product...talk about low ass service. Be different if stores all over...now they just ripping us off.

Awful customer service. Awful customer service. Haven’t been able to place order online for months now, due to payment not being accepted. Tried multiple different cards, Paypal, apple pay, which used to work just fine months ago, but now due to some issue on Ulta’s end they don’t work. Contacted customer support who said they elevated the issue to their technical support team. Well, it’s been a month and they haven’t reached back at all to even try to fix the issue.

I bough a Drunk Elephant strum from… I bough a Drunk Elephant syrum from Ulta. I used it for a while then it stopped dispensing the strum. I thought it was finished. I opened the top and saw strum around the top gathered and not coming out. This was a defective unit. It’s refused any compensation. Unhappy customer