Unable to buy things online for 4+ month! Guest services has no clue what they are doing and are no help! I have been unable to buy things online for I think around 4+ months now. Originally I kept being told to try the same steppes over over again even though they were pointless and did absolutely nothing. I've tried using three different payment methods as well as having tried the app, phone browsers on 3 different phone, a computer, and even going into the store to see if a cashier could order an item online for me and my account cannot be used to make an online or pickup in store order. This is the main way I shop due to working over 60hrs a week. Most recently they sent me an email "confirming" my problem had been solved, still have the exact same issue. They clearly have no clue what they are doing. Planning on using my points then switching back to Sephora.

This place is a joke This place is a joke. I looked them up online, went to there site, called them and made a appointment for my daughters hair amd makeup. Today I went to go on their website and I am blocked lol. Who does that! You block a customer who has a appointment with you next month for no reason mind you. I booked my daughters appointment somewhere else and the best thing about it is I can't cancel the appointment because I'm blocked from their website. I honestly can't be bothered with calling them since I'm blocked for no reason. They will find out we ain't coming at the time of the appointment. Why should I be professional when they are not. I don't see this place staying in business with the reviews they have and the way they block PAYING CUSTOMERS!!!!!! I tried to speak to their virtual assistant and can't even to that, probably because they have me blocked. Blocking people who are paying you money for a service isn't a good idea, especially when the person blocked did absolutely nothing but support your business.

Today 4/12/24 i have a beautiful… Today 4/12/24 i have a beautiful expirience in the Dania Beach store. I need to exchange something, and the Manager Andrea, the Assistance Manager George y the lead cashier Amelia, do the job with love, professionalist, and the best can do. I am extremelly happy, and recomended that store in Dania Beach. Thanks !!!! Tina

Incomplete shipment and false advertisement Ulta does not fulfill customer’s order to completeness. I had the worst experience. Promotion with gifts items and paid items are missing in mu order and ulta will not resend them to customers. They will just give a gift card with the value way less than what the gifts values supposed to be. I did not receive what was confirmed on the receipt which is very disappointing, feeling like it was false advertisement and scams. When a customer purchase the products with promotion, they already take into account if their purchase is worth the amount they pay for, so when ulta not fulfilling the order as promised that’s basically a scam. I would never trust Ulta again. This is how they loose valuable customers.

SUCK!! SUCK!!! They’ll Never be like Sephora. Customer service bad in store and online. They’re so outdated you can’t place an order over the phone.