Stopped in Ulta at Cookeville......big mistake Stopped in Ulta at Cookeville, Tn. My idea of a store that sells beauty products is one of elegance and class. This store is anything but. They need a dress code for their employees. I am not taking beauty advice from people that look like freaks. This has been an ongoing problem with them for months. Can't they get any better help? The way to stop this nonsense is to STOP shopping there.

Frauds who steal your money This is the worst website to shop. Avoid at all cost. They declined my credit card upon checkout and the amount has been charged 3 times on my card and there is no purchases made on my purchase history. Better buy from Sephora

Today I purchased MYK lipstick lip gloss MK Matic finish spray tattoo studio 24 hour eyebrow Today I purchased some things in your… Today I purchased some things in your store and had a wonderful experience on Gratiot 32295 Gratiot Ave. in Roseville. The young ladies name KENDRA Beauty advisor, and I love the fact that she knew your products and told me just what I needed very nice. Gave me the Customer service that I love you can tell she like doing her job because she knew her her make up very well, I will be going back there. We need more young people like her representing us proudly and taking the time to learn the products and it wasn’t about just making a sale even though I bought a bunch of stuff her advice I got home and I love it perfect shade and everything , thank you very much. My name is Connie Rutledge. My email address is CONNIER 76@at&t.net.

Unable to buy things online for 4+ month! Guest services has no clue what they are doing and are no help! I have been unable to buy things online for I think around 4+ months now. Originally I kept being told to try the same steppes over over again even though they were pointless and did absolutely nothing. I've tried using three different payment methods as well as having tried the app, phone browsers on 3 different phone, a computer, and even going into the store to see if a cashier could order an item online for me and my account cannot be used to make an online or pickup in store order. This is the main way I shop due to working over 60hrs a week. Most recently they sent me an email "confirming" my problem had been solved, still have the exact same issue. They clearly have no clue what they are doing. Planning on using my points then switching back to Sephora.

Awful customer service. Awful customer service. Haven’t been able to place order online for months now, due to payment not being accepted. Tried multiple different cards, Paypal, apple pay, which used to work just fine months ago, but now due to some issue on Ulta’s end they don’t work. Contacted customer support who said they elevated the issue to their technical support team. Well, it’s been a month and they haven’t reached back at all to even try to fix the issue.