Nan Talbitzer CFO, marketing manager for Dr. David Cornell, DPM
GBA great way to obtain new patients that rely on the internet for information, location and phone number of practice. Local Podiatry has full filled its promise about bringing new patients to our office. Our office is bilingual, so we an explanation in Spanish. We also use the program as a training tool for our front desk,as we can listen to all phone calls that come in through. If there is a better way to handle the call it can be discussed. The only issue we have is the software needs to be updated so if a special word or sentence is said it is charged as an appointment. However when I listen to the call and I know it will not turn into an appointment I let local podiatry know and the charge is reversed. Example: A drug rep called and wanted to make an appointment to show a new it. I am sure it was a cold call and he searched local podiatrist.
Dr. Rosenblum
GBhighly recommend I have been using this service for years and find it to be easy and beneficial. Good customer service and no tricks.
Rolando Melendez
GBNot good customer service The representative very persuasive for me to sign up with the program, they call several times left over five voicemails. This program is not worth it for associate Podiatrist. This program is only worth it if you own your own practice. The representative should explain this to improve customer service. When I wanted to counsel he was impossible to contact the representative I needed to call my bank to cancel my credit card three emails were sent to the representative several voicemails on two different locations Friday and Monday the representative was not available. This program is a scam
FootDoc14
GBHorrible Business Practices!!!! This company provides the worst customer service I have ever experienced. They charge for wrong numbers and for patients whose insurance you don't take. The salesman promised that those patient's whose insurance we don't take would not be billed to us. Yet once we signed up and gave them our credit card it was a completely different story. I recently stopped receiving emails from them so I called to find out why and they insisted that it was a problem on my end. When I asked to speak to a technical support person, they hung up on me. Phone support staff is nasty, rude and incompetent.
Dr. Homer
GBTerrific resource for new patients! My office has been using this services for several years and we have acquired 100's and 100's of new patients. It is cost effective and their customer support team is very easy to work with. I would highly recommend this company to any physician interested in expanding their new patient base.