Customer service Its difficult trying to reach a customer service representative and mailbox is always full.

Best Service Let's be honest you can get medical supplies from tons of companies so me it all comes down to Customer Service. Well let me tell IndeMedical.com's customer service is not to be beaten. From getting information on products to getting quotes and shipping notice with follow up on products. Love this company!

I got what I ordered in a timely manner. I found their prices to be of a good value. The product I received was as ordered. The shipment was fairly quick and as expected. The web site is frustrating to use. Sometimes it is inconsistent and gets hung up, other times it won't complete the process of an order. I had to close, re-login, and re-enter information three or four times before it would finally get to the actual payment screen. Also, it wouldn't finish the process for a free sample of a new product. It had some issue with shipping, even though it was the same saved shipping info in my profile, of which my purchased order was shipped to. It would never progress to the final submit order page, thus I couldn't ever oder the new product sample.

Dependable and Professional Have ordered supplies with IndeMedical twice. So far, things have gone very smoothly. Each step of the way I received updates on order status - from initial order through delivery. Prices seem fairly competitive and they are also quite professional. Would definitely order from them again and feel good to recommend them to others.

Phone service was good Phone service was good, shipment was timely Product instructions for assembly were not provided and reverence to internet assembly video does not match product delivered. We are trying to assemble and will test but just to assemble the product took 2 hours and is VERY DIFFICULT when the video has nothing but music and does not match product!