The BEST! To get a prompt reply and an apology for not shipping promptly would have been good. Offering a discount or coupon would have been very good. To go all out and credit the entire purchase is incredible! IndeMedical stands out by itself for being special and we appreciate being valued as customers, not just with words, but with fast and decisive action. We are customers for life now.

Bad Experience I ordered McKesson urine left bags #37-2845 (order no. 9201) and when the shipment arrived it raised these points: 1. The reorder no. 37-2845 did not appear on the individual packaging as it does on valid McKesson products. 2. Your packages had a printed warning that the bags contained a chemical known to cause cancer. No such warning was ever present in any of my earlier bags purchased from another supplier. 3. The box of bags came repackaged in anther box labelled Fragile and surrounded with bubble wrap. Urine bags are not Fragile nor do they have to be shipped protected with bubble wrap. 4. Attempts to contact you by phone could never reach an actual person. I think you are shipping a knock-off product that might also be harmful. I would like to get my money back if that could be arranged. I can be reached at 203-226-4198. John Lomartire

Customer service Its difficult trying to reach a customer service representative and mailbox is always full.

Good Good to see this company

Phone service was good Phone service was good, shipment was timely Product instructions for assembly were not provided and reverence to internet assembly video does not match product delivered. We are trying to assemble and will test but just to assemble the product took 2 hours and is VERY DIFFICULT when the video has nothing but music and does not match product!