Waiting for return slip Well, I bought a V grip, spinner knob, and a spinner knob base It’s for a steering wheel for people who have bad arthritis on their hands it didn’t work out so I tried to return it within the 30 days that I had it I’m dealing with somebody called Nick Morales so I’m waiting for him to give me a return slip but he keeps telling me tomorrow and it’s been 3 to 4 days already. He also got upset with me and told me to not buy anything from him again he was upset. so I will keep you updated as I’m still waiting for the return slip. FYI, this cost me $182.95

I got what I ordered in a timely manner. I found their prices to be of a good value. The product I received was as ordered. The shipment was fairly quick and as expected. The web site is frustrating to use. Sometimes it is inconsistent and gets hung up, other times it won't complete the process of an order. I had to close, re-login, and re-enter information three or four times before it would finally get to the actual payment screen. Also, it wouldn't finish the process for a free sample of a new product. It had some issue with shipping, even though it was the same saved shipping info in my profile, of which my purchased order was shipped to. It would never progress to the final submit order page, thus I couldn't ever oder the new product sample.

Phone service was good Phone service was good, shipment was timely Product instructions for assembly were not provided and reverence to internet assembly video does not match product delivered. We are trying to assemble and will test but just to assemble the product took 2 hours and is VERY DIFFICULT when the video has nothing but music and does not match product!

Everything as expected Everything as expected, but no free shipping.

Customer service Its difficult trying to reach a customer service representative and mailbox is always full.