Excellent product Excellent product, arrived as described. Quick shipment. Shipping was far too much, though. Seems ridiculous to spend $7 to ship a $2 item. I have since found a company who charged me $3 for the item, but zero shipping. Plus, they sent it overnight!

Stellar Customer Service I have nothing but great things to say about this company! I was shopping online for a walker for my elderly mother. I was looking to purchase the exact model that she had been using in rehab and saw it on IndeMedical.com's page. I placed the order, and found out that it had been discontinued. Nick called me, discussed my needs and did research on my behalf. A very short while later, he emailed me his recommendations and I called back to discuss my options with him. That call took place in the afternoon. Early the very next morning, the walker was on my front steps, and it's perfect!!

Everything as expected Everything as expected, but no free shipping.

Phone service was good Phone service was good, shipment was timely Product instructions for assembly were not provided and reverence to internet assembly video does not match product delivered. We are trying to assemble and will test but just to assemble the product took 2 hours and is VERY DIFFICULT when the video has nothing but music and does not match product!

The BEST! To get a prompt reply and an apology for not shipping promptly would have been good. Offering a discount or coupon would have been very good. To go all out and credit the entire purchase is incredible! IndeMedical stands out by itself for being special and we appreciate being valued as customers, not just with words, but with fast and decisive action. We are customers for life now.