I got what I ordered in a timely manner. I found their prices to be of a good value. The product I received was as ordered. The shipment was fairly quick and as expected. The web site is frustrating to use. Sometimes it is inconsistent and gets hung up, other times it won't complete the process of an order. I had to close, re-login, and re-enter information three or four times before it would finally get to the actual payment screen. Also, it wouldn't finish the process for a free sample of a new product. It had some issue with shipping, even though it was the same saved shipping info in my profile, of which my purchased order was shipped to. It would never progress to the final submit order page, thus I couldn't ever oder the new product sample.

Stellar Customer Service I have nothing but great things to say about this company! I was shopping online for a walker for my elderly mother. I was looking to purchase the exact model that she had been using in rehab and saw it on IndeMedical.com's page. I placed the order, and found out that it had been discontinued. Nick called me, discussed my needs and did research on my behalf. A very short while later, he emailed me his recommendations and I called back to discuss my options with him. That call took place in the afternoon. Early the very next morning, the walker was on my front steps, and it's perfect!!

Great Customer Service Whenever there has been a question or concern, IndeMedical.com has quickly responded with the individual care you need. Very impressed by their attention to details. Always expanding the products carried which gives you the ability to shop at only one website. Best overall independent merchant we have ever dealt with on the web.

Waiting for return slip Well, I bought a V grip, spinner knob, and a spinner knob base It’s for a steering wheel for people who have bad arthritis on their hands it didn’t work out so I tried to return it within the 30 days that I had it I’m dealing with somebody called Nick Morales so I’m waiting for him to give me a return slip but he keeps telling me tomorrow and it’s been 3 to 4 days already. He also got upset with me and told me to not buy anything from him again he was upset. so I will keep you updated as I’m still waiting for the return slip. FYI, this cost me $182.95

The BEST! To get a prompt reply and an apology for not shipping promptly would have been good. Offering a discount or coupon would have been very good. To go all out and credit the entire purchase is incredible! IndeMedical stands out by itself for being special and we appreciate being valued as customers, not just with words, but with fast and decisive action. We are customers for life now.