As my sales person David St .John… As my sales person David St .John explained the product there was no pressure to make a decision after the presentation. Based on his presentation and my research of Bruno Chair Lift I decided to purchase from Arrow

Lift was fine and worked for the short… Lift was fine and worked for the short time we had it… however, buyer beware. The buy back offer is a bit misleading. We were told at the time we purchased this lift that we would get back a certain percentage back if we no longer needed the lift, even since it was a remanufactured unit. We had it for less than 14 months and were expecting at least 20% back. However, when it came time to have it uninstalled, we were told that “since it was a reconditioned lift the buy back was determined by the date the lift was built not when it was installed”. Also at that time, we were told that we wouldn’t be getting anything back because of the this manufactured date and that it was beyond the buy back timeframe. She said she would make an exception in our case and give us 10% back which calculated to $300.00. We’ve already received the $300 and appreciate how quickly you got this to us…this buy back program should be a litt clearer at the time of purchase.

From the sales visit through…Great Experience From the sales visit through installation we were impressed with the level of professionalism and concerns and/or questions were answered to our satisfaction. A neighbor had a Stannah lift installed a few years ago for the husband and they were instrumental in giving us a demo of a working lift from first hand experience

Impressed by the quality of the… Impressed by the quality of the product. Had some problems with installation scheduling and the installer seemed pressed for time but did a good job on the installation and training. I was not aware that the 2nd payment was due at installation; I see that it stated such in the fine print but it would have been helpful to be reminded prior to the install.

Great product and friendly service Every person I had contact with at Arrow was great. Friendly, efficient, and knowledgeable. This includes office contact, salesman, and installer. The range of knowledge was also good. I appreciate that they came to my home with information and looked at the stairs for installation. After all that the unit is GREAT so far. I love it.