All around bad experience with this company I am an occupational therapist at a state run hospital in NC. We ordered a tilt in space wheelchair (model VIP 515) from Spinlife. The gas strut that controls the tilt in space feature broke within 3 months. Due to the state system moving slowly by the time we got the wheelchair ordered, approved by management and issued to the patient she used it for less than 3 months when it broke but it had been 6 months and 3 days between order date and our first contact with the company for a repair. That contact was a phone transfer nightmare where the customer service rep Danica transferred me to the "service" department who said they only do service on electric wheelchairs and transferred me back to Danica who replied "I'll be sure to get you to someone who can help you in service". I got transferred again and got the same service person who said the same thing and sent me back to Danica. At this point i got irritated and she said she would have to reach out to the manufacturer. We had to send a video of what it was doing as well as the original order and all documentation only to be told that part only had a 6 month warranty. NO WHERE in the warranty info does it say the gas strut has a 6 month warranty. In fact, it says that only the frame has a limited lifetime warranty and everything else (parts and all labor) is not covered (is gas strut part of the frame?). So they seem to make things up regarding the warranty and reported they have no repair technicians that can install the part although the website says they do. All in all, this is a bad experience and the company seems to only want to make the sale then forget about you. Also, during the ordering process, the physical therapist called the company to inquire about the tilt mechanism/red handle and the rep told her the wrong information! They don't even know their own products. Our hospital will not ever be ordering this company ever again due to their inferior customer service and products.

Awesome Hospital Bed Purchase and delivery was easy and quick. Customer service answered all my questions and made the decision simple. I will say that the "White Glove" delivery left a little to be desired. They did move the bed to where I wanted it and set it up - then just said push the buttons and you will figure it out! I finally got it to all work after checking some electrical connections that were not made secure during the delivery. Frustrating for sure. All is well that ends well, and this experience ended well. The bed is awesome and well worth the price.

Fast service Ordered online Sunday, received it on Tuesday. Fast service. Easy to install.

Quite impressive A contact member with three minutes until quitting time answered the phone and helped us get answers, no other company would do this, bravo.

Friendly helpful associates Salesperson answered all of my questions and concerns, he also helped me with changes and sent updated quotes quickly. Checkout process was very easy.