Best place hands down to purchase glasses This company really goes above and beyond. The glasses are affordable, reliable, and very well made. I have been skeptical to purchase glasses online, but I was recommended this company by a trusted friend, and I'm so glad I decided to order from them. The customer service I have received has exceeded my expectations, and I cannot thank the genuine loyalty, kindness and support I have experienced from the Kits team. I 20/10 recommended this company to anyone looking for affordable glasses. You will not be disappointed, that's a guarantee in my opinion. Thanks again to the Kits team and especially the customer service representatives, you guys rock!

Not worth the price The specs came with a crooked handle. The glasses are falling off. Not happy with purchasing designer glasses. Not sure how to fix the fitting issue now.

5 Star Service! I was very pleased with the build, fit and wide/distance vision of my new Larch frames and premium progressive lenses. I contacted Customer Service because the progressive focus seemed off. Adam from KITS replied quickly with a solution related to the optical center. I provided the additional info & received the corrected lenses and frames promptly at no additional charge. Thank you KITS!

Top Tier Customer Experience Customer Service was top-tier. I had ordered a set of frames from Kits, and two days later, my new glasses had arrived. Unfortunately, the incorrect colour frames were sent to me. I immediately contacted their customer service team on a Thursday. The first rep I spoke to asked me to email photos of the frames, which was done that afternoon. I was advised that they would get back to me in 24 hours. Understanding the weekend had lapsed and no update was provided, I called Monday afternoon and chatted with Dennis (customer experience rep). Dennis rectified the problem immediately. He was extremely diligent in combating my concerns and maintained a high level of service and troubleshooting. He confirmed that the incorrect frames were sent to me, and we double-checked the product codes to eliminate the possibility of misprinted products company-wide. Dennis confirmed the shortfall and outlined the next steps. A new order for my glasses was submitted and he communicated the timeline of when to expect the correct glasses. Well done Dennis and KITS!

Dennis at Kits.ca just helped me pick… Dennis at Kits.ca just helped me pick out a replacement frame. The ones I’d purchased were a bit too big, and kits offered free return or replacement, no Qs asked! Dennis was knowledgeable, didn’t rush me, and had several suggestions that I hadn’t looked at before. I’m looking forward to my new frames arriving soon! Thank you Kits! Ive bought 4 pairs of glasses from you and each time my experience has been fantastic. Helps that they’re a real company, based in Canada.