Great customer service Great customer service. Great value for the product they produce. Selection is fantastic will definitely be ordering for them again.

I received my first order from KITS and… I received my first order from KITS and needed to exchange one of the pairs as I didn't like the color and wanted something different. Tony listened to my request and processed it quickly and efficiently. I am extremely satisfied with the Customer Support and quality of the product! I will order again in the future and recommend to friends!!

Love Kits I have bought several frames from Kits. I recommend them to everyone I know who wears glasses. Great styles and Great prices all while supporting a Canadian company. I had one pair break and they made me a replacement pair for free. I will always buy my glasses from Kits. My insurance company has always covered what I buy from Kits

Top Tier Customer Experience Customer Service was top-tier. I had ordered a set of frames from Kits, and two days later, my new glasses had arrived. Unfortunately, the incorrect colour frames were sent to me. I immediately contacted their customer service team on a Thursday. The first rep I spoke to asked me to email photos of the frames, which was done that afternoon. I was advised that they would get back to me in 24 hours. Understanding the weekend had lapsed and no update was provided, I called Monday afternoon and chatted with Dennis (customer experience rep). Dennis rectified the problem immediately. He was extremely diligent in combating my concerns and maintained a high level of service and troubleshooting. He confirmed that the incorrect frames were sent to me, and we double-checked the product codes to eliminate the possibility of misprinted products company-wide. Dennis confirmed the shortfall and outlined the next steps. A new order for my glasses was submitted and he communicated the timeline of when to expect the correct glasses. Well done Dennis and KITS!

Great selection and great prices Kits has a great selection of frames and lenses at very competitive prices. I bought a few different pairs and I'm happy with all of them. They even made it right at no cost to me when I screwed something up on one of my orders. Definitely buy from them again