5 Star Service! I was very pleased with the build, fit and wide/distance vision of my new Larch frames and premium progressive lenses. I contacted Customer Service because the progressive focus seemed off. Adam from KITS replied quickly with a solution related to the optical center. I provided the additional info & received the corrected lenses and frames promptly at no additional charge. Thank you KITS!

The entire KITS experience is amazing The entire KITS experience is amazing! I have ordered my last three pairs of glasses from them. Their products are high quality with endless options. I did have a small issue with my lenses and the KITS team were professional and unbelievably helpful. The customer service was beyond anything I could have expected. Thank you KITS!

Amazing Quality & Service I received my order incredibly quick! Super impressed with that. I had ordered three pairs, upon opening everything prescription was perfect- but there was a mix-up with one of the frame colors. I reached out and they looked into it, they were happy to fix my mistake. And they immediately placed the order for the correct frame color. I think that I have found my new obsession and will definitely be ordering more very, very soon!!!

Top Tier Customer Experience Customer Service was top-tier. I had ordered a set of frames from Kits, and two days later, my new glasses had arrived. Unfortunately, the incorrect colour frames were sent to me. I immediately contacted their customer service team on a Thursday. The first rep I spoke to asked me to email photos of the frames, which was done that afternoon. I was advised that they would get back to me in 24 hours. Understanding the weekend had lapsed and no update was provided, I called Monday afternoon and chatted with Dennis (customer experience rep). Dennis rectified the problem immediately. He was extremely diligent in combating my concerns and maintained a high level of service and troubleshooting. He confirmed that the incorrect frames were sent to me, and we double-checked the product codes to eliminate the possibility of misprinted products company-wide. Dennis confirmed the shortfall and outlined the next steps. A new order for my glasses was submitted and he communicated the timeline of when to expect the correct glasses. Well done Dennis and KITS!

The experience was good because of the… The experience was good because of the way every detail about the frame is listed. I especially appreciate the dimensions provided of each section of a frame to see whether it is a right fit. But then again I felt the selection was slightly small for high powered individuals like me. All I had to choose was from the acetate frames and the designs are pretty old school. I wish they provide the option of choosing metal frames even if the glasses will stick out.