Sheila Sawyer
GBGreat Customer Service, Great Product I had cataract surgery and ordered the wrong shades for an older pair of glasses, the numbers were faded and hard to read. Customer Support was very courteous and helpful, asked for a picture, got the correct numbers. The shades had been discontinued so they sent lovely frames/shades as a replacement. I highly recommend, trust, and will buy my future glasses from glassespro. Well Done Glassespro!
GCB
GBGlassesPro has a really slick ordering… GlassesPro has a really slick ordering process with a wide selection of eyeglasses. I placed an order last evening and decided go with the BOGOHALF option. I sent an email after hours to cancel my order and received a response this morning confirming my request. I was able to place a new order. I successfully ordered from GlassesPro a couple of years ago. Looking forward to receiving my new glasses.
David
GBWow! Wow, I'm genuinely impressed! Had a little hiccup with my order, and the GlassesPro team was on it like lightning. They weren't just quick; they really listened and made sure everything was sorted out. It's so refreshing to see a company that genuinely cares about their customers like this. Big thumbs up from me, and I'll definitely be recommending them to friends!
Winston Dy
GBUnreliable customer service and fraudulent warranty advertising I ordered two pairs of glasses about a year ago. They had promotion bogo 50% off. I noticed one of my frames had a slight crack on the temple arm. I reported the crack to glassespros customer service. They sent me a replacement temple right away but it was scratched. I informed them of the issue and they sent me a new temple arm. The new temple arm was not a good fit on my frames. It would not open up all the way because it had a manufacturing flaw. I reported this to customer service and they told me I already received two replacement arms so they couldn't do anymore for me. They didn't care that neither replacement was satisfactory. They basically told me to pay for assistance at my local optician even though it was under their warranty period still. I was not happy about their lack of customer service with my issue. I will not recommend this seller to anyone. They are not reputable and they don't deserve to be in business.
Argelia Pineda Reyes
GBTakes longer time than expected The order took 30 days but I finally got what I ordered. Nice quality reading glasses. The company is located in Canada therefor the shipping takes longer time.! The only Hassel is shipping & mailing time. But you get a tracking number.