Thomas M
GBtook my money and no product We ordered a pair of glasses for 120.21 they kept saying product backordered. When I requested they cancel the order after waiting many months and return our money nothing happened. they wont answer the phone, just awful customer service...lost money..lodged a complaint with the BBB & the Maryland DA and Office of Consumer Affairs
Charlene Thornton
GBNew Eye Glass Frame Review No problems with communicating, carefully explained the steps and time line. Frames were delivered when they said they would be and price was reasonable for designer frames. Thanks so much
David
GBWow! Wow, I'm genuinely impressed! Had a little hiccup with my order, and the GlassesPro team was on it like lightning. They weren't just quick; they really listened and made sure everything was sorted out. It's so refreshing to see a company that genuinely cares about their customers like this. Big thumbs up from me, and I'll definitely be recommending them to friends!
Abioye Tela
GBMy household is becoming glassespro addicted Last year my husband bought a glasses frame online from glassesspro.com and he was unsure if it would fit his lenses, but when the frame married it was perfect. Today, I chose to give my glasses frame measurement a trail on glassespro website. I discovered that the website was easy to navigate through and the measurement was available for my lenses. The most beautiful thing is that I got 15% off as a first time customer and the frame ships free. Yay!
Winston Dy
GBUnreliable customer service and fraudulent warranty advertising I ordered two pairs of glasses about a year ago. They had promotion bogo 50% off. I noticed one of my frames had a slight crack on the temple arm. I reported the crack to glassespros customer service. They sent me a replacement temple right away but it was scratched. I informed them of the issue and they sent me a new temple arm. The new temple arm was not a good fit on my frames. It would not open up all the way because it had a manufacturing flaw. I reported this to customer service and they told me I already received two replacement arms so they couldn't do anymore for me. They didn't care that neither replacement was satisfactory. They basically told me to pay for assistance at my local optician even though it was under their warranty period still. I was not happy about their lack of customer service with my issue. I will not recommend this seller to anyone. They are not reputable and they don't deserve to be in business.