William Monger
GBQ&A is a bit problematic… Once I got past the questions I had prior to ordering, everything went well. I had questions on how to order. you responded with a request for more information. When I sent the info, a mail came telling me to be patient and to not start additional tickets. This happened twice. Your system needs some work. Update: received the sunglass attachment. fits well. Am satisfied.
David
GBWow! Wow, I'm genuinely impressed! Had a little hiccup with my order, and the GlassesPro team was on it like lightning. They weren't just quick; they really listened and made sure everything was sorted out. It's so refreshing to see a company that genuinely cares about their customers like this. Big thumbs up from me, and I'll definitely be recommending them to friends!
Satisfied Customer
GBAn Excellent Company I recently ordered 2 pairs of glasses with a complex prescription. The company provides quality products at reasonable prices and they make sure that they are made correctly. I had a minor issue and they resolved it very quickly in a caring and understanding way unlike many other companies. I highly recommend them for all of your eyeglass needs for your family. I'm sure they will give you the excellent service they provided me.
Winston Dy
GBUnreliable customer service and fraudulent warranty advertising I ordered two pairs of glasses about a year ago. They had promotion bogo 50% off. I noticed one of my frames had a slight crack on the temple arm. I reported the crack to glassespros customer service. They sent me a replacement temple right away but it was scratched. I informed them of the issue and they sent me a new temple arm. The new temple arm was not a good fit on my frames. It would not open up all the way because it had a manufacturing flaw. I reported this to customer service and they told me I already received two replacement arms so they couldn't do anymore for me. They didn't care that neither replacement was satisfactory. They basically told me to pay for assistance at my local optician even though it was under their warranty period still. I was not happy about their lack of customer service with my issue. I will not recommend this seller to anyone. They are not reputable and they don't deserve to be in business.
Yvonne Carlone
CAThey were punctual and very polite They were punctual and very polite. They did not have loud offensive music. Even though it took longer they stayed to complete the work finishing the job completely. I have no problem recommending your business to others. Thank you.