Melinda Burgess
GBAmazing Wow what an amazing experience. I was stressed after crushing my 1 month old glasses that I had just purchased from a different local place. A quick visit to your website and 2 weeks later I have 2 sets of glasses for almost half the price I paid previously. Great fit/exactly what I was looking for. I really appreciate it. Thanks. I know where I am getting all my eyeglasses from now on.
Sheila Sawyer
GBGreat Customer Service, Great Product I had cataract surgery and ordered the wrong shades for an older pair of glasses, the numbers were faded and hard to read. Customer Support was very courteous and helpful, asked for a picture, got the correct numbers. The shades had been discontinued so they sent lovely frames/shades as a replacement. I highly recommend, trust, and will buy my future glasses from glassespro. Well Done Glassespro!
Cheryl Holliman
GBNo customer service never returned my… No customer service never returned my emails never took responsibility for poor quality work. Avoid this co at all cost Glasses were just bifocals with a small space to see normally. I asked how to fix the problem and was told a ticket was made but absolutely no attempt to make these glasses good. Very disappointed Trying to help my 94 year old father n law get a good pair of affordable glasses and got stuck with junk. Avoid this company if you need to see
Thomas M
GBtook my money and no product We ordered a pair of glasses for 120.21 they kept saying product backordered. When I requested they cancel the order after waiting many months and return our money nothing happened. they wont answer the phone, just awful customer service...lost money..lodged a complaint with the BBB & the Maryland DA and Office of Consumer Affairs
Winston Dy
GBUnreliable customer service and fraudulent warranty advertising I ordered two pairs of glasses about a year ago. They had promotion bogo 50% off. I noticed one of my frames had a slight crack on the temple arm. I reported the crack to glassespros customer service. They sent me a replacement temple right away but it was scratched. I informed them of the issue and they sent me a new temple arm. The new temple arm was not a good fit on my frames. It would not open up all the way because it had a manufacturing flaw. I reported this to customer service and they told me I already received two replacement arms so they couldn't do anymore for me. They didn't care that neither replacement was satisfactory. They basically told me to pay for assistance at my local optician even though it was under their warranty period still. I was not happy about their lack of customer service with my issue. I will not recommend this seller to anyone. They are not reputable and they don't deserve to be in business.