Literally the worst return policy ever Literally the worst return policy ever. I have bought so many glasses from so many websites and each one always lets me receive a full refund. My problem is that my prescription makes glasses about 100 plus dollars so instead of wasting 100 dollars on a pair I'm not sure I actually like, I buy the frame with no prescription or customizations to try them on. I tried to do the same with this website and they are making it seem like refunds are the worst thing to do. They complain about filling out an RMA form and having to send it to the lab, etc. If it's so hard to accept a return, then don't do them at all! I read the policy and they are telling me something different. If you plan on returning frames on this website I suggest going on firmoo or eyebuydirect.

Great customer care I ordered 2 pairs of glasses and they're so beautiful and arrived so quickly! One of them broke after a few months and when I contacted customer services they instantly got back to me! As they were under guarantee it was all sorted! No hassle, great customer service!

Photocromatic lens Compre los lentes Tide fotocromaticos. Son hermosos!!! Y muy cómodos. A la luz tenue del sol ya se cambian de color. Yo lo recomiendo. I bough photocromatic lens, frame Tide. They are beautiful!!!, and very comfortable. With a very soft sun light they change color. I recommend.

BEST CUSTOMER SERVICE EVER Gen was so attentive and so kind and understanding. Absolutely PHENEOMEL experience. My glasses broke and I was able to send pictures of them in the chat (very uncommon to have access to that feature with any customer service live chats) and it was just amazing. I am beyond words. Thank you SO much Gen, and Zinff. GIVE GEN A RAISE!!!

Instant Solution The company makes very well sturdy glasses that do the job perfectly. I sadly got a pair that didn't quite fit, so they gave me an instant credit to be used on the site immediately. I was able to reorder another pair of sunglasses that should fit better this time. The person I chatted with was professional and got straight to the point on how to fix the matter. I only had to pay for shipping and couldn't combine the code with any other code (understandably so); in the end, I was 100% satisfied. I will order my future pairs of glasses from here!